Ms Dynamics Product Support Engineer

hace 1 día

Guadalajara, México Atriyo LLC A tiempo completo

**Job Title**: Microsoft Dynamics Product Support Engineer

**Location**:Guadalajara and Mexico, City, Mexico

**Salary**:Open

**Position**:Fulltime

**Role 1: MS Dynamics 365 - F&O - Technical Engineer/Consultant**

**Role 2: MS Dynamics 365 - F&O - Finance Functional Engineer/Consultant**

**Role 3: MS Dynamics 365 - SCM Functional Engineer/Consultant**

**Role 4: MS Dynamics 365 - Retail/Commerce Functional Engineer/Consultant**

**Role 5: MS Dynamics 365 - CE - Technical Engineer/Consultant**

**Role 6: MS Dynamics 365 - CE - Functional Engineer/Consultant**

As a Product Support Engineer, you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers.

**Key Responsibilities**:

- Ability to take Technical/Functional leadership in one specific product or area of business processes.
- Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.
- Drive the communication with the customer to ensure the customer has confidence on problem resolution
- Define and understand the customer issue by creating adequate reproduction scenarios.
- Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
- Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue
- Collaborate with cross-group peers both proactively and reactively.
- Produce quality documentation.

**Required/Minimum Skills/Qualifications**:

- Minimum 2+ Years relevant experience as Technical/Functional Consultant OR Engineer
- Engineering or master’s degree in computer science/information technology (IT) or equivalent
- Relevant product Certifications from Microsoft
- Excellent Communication Skills - verbal, listening, and written (including technical writing).
- Should be willing/flexible to work in shifts and weekends.

Pay: $10,287.61 - $40,815.80 per month

Application Question(s):

- Do you have at least 2 years of relevant experience as a Technical/Functional Consultant or Engineer, specifically in Microsoft Dynamics products?
- Do you hold a degree in computer science, information technology (IT), or a related field, or possess equivalent experience?
- Have you obtained relevant product certifications from Microsoft, particularly those related to Dynamics 365?
- Are you comfortable with working flexible shifts, including weekends, as required by the job?

**Location**:

- Guadalajara, Jal. (preferred)

Work Location: In person

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