Operations Analyst

HH Global is a global marketing services group specializing in the execution of print, digital and retail media. Providing services to brands and retailers, both directly and via their nominated agencies, HH Global delivers a seamlessly integrated customer brand experience and a greater measurable return on marketing investment. With offices across Europe, the US, Latin America, the Middle East and Asia-Pacific, we deliver for some of the most successful and challenging brands in the world and are a market leader in the coordinated, leveraged, management of global marketing supply chains to unify and synchronize all customer touchpoints across print, digital and retail media.

**OPERATIONS ANALYST**

Operations Analyst is responsible for entry all data information of the projects into the system, tracking all the process and delivery dates in a positive, collaborative and team building manner to ensure success. Collaborate to improve operations internally, work cooperatively and effectively to set goals, troubleshoot problems to make decisions that enhance effectiveness and efficiency. This person works within a ticketing queue.

**RESPONSIBILITIES**
- Effectively support production services activities for print and marketing supply chain company.
- Work closely to Production Services Managers to provide quality service in all their data entry requirements.
- Work closely with the production service managers and the client service managers to update orders and client needs for the designated client.
- Manage the procurement of distribution list, quantities, POs, PODs from production teams to ensure accuracy and timeliness of billing for services. Intern clients.
- Work with internal management teams to resolve challenges in a fast-paced work environment.
- Creation, Analysis of reports, develop the insights obtained and present them to the management team.
- Review of information sent in Excel layouts.
- Receiving client service follow-up.

**REQUIREMENTS**
- 1 to 3 Years of experience realizing administrative activities, information analysis, and information capture, (Call center, Shared Service Center, Help Desk,)
- Bachelor's degree in Business Administration, Marketing or related
- Very Effective communicator
- Organized
- Excellent spelling and grammar
- Strong computer and data entry skills
- Self-motivated and able to work on multiple projects simultaneously
- Pro-actively looks to solve problems
- Understand and execute against client KPIs as assigned
- Manage production and job level WIP through daily
- Execute invoicing in accordance with standard operating procedures
- Execute production activities within guidelines of established SLAs and in compliance with contractual agreements and company policies and procedures
- Fluent in Spanish and English writing, reading, and listening

Your resume will be reviewed by a member of our Recruiting team and we’ll reach out to you directly if there’s a fit. We’re using video conferencing software (Microsoft Teams) to conduct our interviews, but all interviews will be live with a member of our Recruiting or Hiring teams.

We are currently working remotely, so if you become a member of the HH Global team, we’ll be providing you with equipment for success while working from home at no cost to you.

Equal Employment Opportunity Employer: HH Global is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender, gender identity and gender expression, or any other characteristic protected by law.

LI-CL1