Customer Service Coordinator

Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.

**Lead and manage customer service team and the procurement team for all the site**:

- Define and follow up indicators and targets for the team.
- Support the implementation with the appropriate departments (APU, Logistics, Purchasing, VPS) tools and methods in order to improve the supply chain organization like Pull flow, Kanban, EDI, Milk run.

**Coordinate and manage the site SIOP and MPS processes**:

- Lead the site monthly SIOP and weekly MPS meetings.
- Lead SIOP and MPS processes at site level and identify internal and external bottlenecks.
- Improve continuously the SIOP and MPS processes. Ensure the respect of procedures and maintain them at the best level.

**Ensure SIOP/MPS are realistic and consistent and manage the load of the site**:

- Manage bottlenecks issues by coordinating actions with customers and critical resources (suppliers, production).
- Ensure the site's industrial objectives by optimizing resources and inventory level.
- Follow up realization of the MPS and propose corrective actions connected with component availability.
- Define with External flow analyst the inbound and outbound transportation plans.

**Manage all demands for products from customers and the load of the site**:

- Coordinate customer logistics team to issue sales forecasts and analyze significant variations in customer needs, propose adapted actions and negotiate the variations with customers if necessary.
- Update and analyze customer service rate for all customers.
- Manage cooperation and logistics issues with logistics external platforms.
- Ensure data are put into SAP in order to set up customers’ needs in the SIOP and in the MPS.
- Follow up delivery performance, daily shipments and production priorities in coordination with APU and take corrective actions needed.
- Manage with customers the availability of returnable containers.
- Measure the daily service rate for each Customer (using the Customers’ calculation and also the internal CSR calculation) and daily SSR for each supplier. Propose action plans to improve the service level- **Manage inventory**:

- Manage and co-ordinate the procurement team to reach the MPS service rate and inventory level required.
- Lead actions connected with stock reductions and follow up inventory target realization.
- Lead Logistics/Purchasing meetings and follow up related action plans.
- Propose logistics protocol with suppliers in co-operation with External flow analyst and Purchasing.
- Coordinate inventory management for components through inventory targets.**Job**:
Mat Planning/Prod Control Manager/Supervisor
**Organization**:
PG/RO Logistics Engineering
**Schedule**:
Full time
**Employee Status**:
Regular

**Job Type**:
Permanent contract
**Job Posting Date**:
2025-11-05

_Join Us _
- Being part of our team, you will join: _
- _one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development _
- _a multi-cultural environment that values diversity and international collaboration _
- _more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth _
- _a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development _