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Customer Service Representative
hace 2 semanas
Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for nearly a century. Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone and lead with service and humility.
About the Role
Provides daily support to customer inquiries regarding Watlow products and/or services.
Your Key Responsibilities
Executes transactions.
Works under the general direction of a more seasoned professional.
Routes questions to the appropriate person.
Demonstrates a willingness to learn.
Adheres to policies, procedures, and best practices.
Uses business tools as intended.
Process Improvement participation and execution.
Demonstrate knowledge with Microsoft Office and other computer systems.
Provides excellent customer service.
Creates positive and enthusiastic team environment.
Receives inquiries and complaints regarding Watlow products and/or services.
Investigates and resolves a variety of problems.
Generate orders, create standard quotes, credits to bills/orders, etc.
Go to customer’s website for correspondence and confirm, change or cancel the orders.
Champions activities with other internal departments to meet customer needs.
Track shipments, orders, reworks, etc.
Advocates for the customer
Root cause analysis.
Product knowledge.
Required Qualifications
Engineering degree preferred (industrial, mechanical, mechatronics).
Ability to fluently speak, understand and write in English.
**Additional Success Factors**:
Customer Service (CS) tool knowledge.
Models Watlow Way (WW) behaviors, principles, and values.
Treats all with respect.
Use of ERP platforms.
Diversity & Inclusion
We proactively embrace diversity in all its dimensions across our company and cultivate a culture of inclusion and forward thinking that respects and reflects each team member’s individual strengths, views, and experiences. Watlow takes pride in being an inclusive equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
**Contribution Level**:Salary Grade**:
