Customer Care Advocate

hace 2 semanas

Ciudad de México Rockwell Automation A tiempo completo

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

**Job Description**:
We are looking for a dedicated and proactive Customer Care Advocate to join our team. In this essential role, you will collaborate with partners to ensure accelerated and valuable outcomes, prioritizing the Critical Moments that Matter for our customers.

**Your Responsibilities**:

- Work with partners to provide accelerated and valued outcomes.
- Prioritize the critical Moments that Matter.
- Have a clear understanding of measurements which measure the customer experience.
- Recognize customer needs and address them with urgency.
- Determine alternative solutions to solve the problem.
- Identify trend and opportunities for root cause resolution, escalating through the proper channel.
- Collaborate to develop best practices.

**The Essentials - You Will Have**:

- Bachelor's Degree ( Administration, Engenieering, courses related)
- Fluent English
- Portuguese will be a differential;
- SAP knowledge;
- Knowledge of Office Package (Advanced Excel);

**The Preferred - You Might Also Have**:

- Associate's degree
- 2+ years related experience
- Experience interpreting and responding to customer requests.
- Identify the urgency of tasks and prioritize accordingly.
- Work well in a team environment of collaboration.
- Experience evaluating systems for positive end-to-end customer experience.
- Computer skills and can quickly navigate multiple business systems to process requests within specified Service Level Agreement.
- Experience documenting customer issues in detail in technology and processes.

**What We Offer**:

- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development

**Modality**:Hybrid

**You will report to**:REGIONAL CUSTOMER CARE CENTER MANAGER, LATAM

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

LI-Hybrid

LI-VP1

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

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