Project Services Specialist

hace 2 semanas

Desde casa, México Harvard Business Publishing A tiempo completo

Harvard Business Publishing

(HBP) - the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone - including you

The opportunity

The Project Services Specialist is responsible for operational and administrative support for HBP CL client engagements. Working on a global team, you'll ensure a positive and successful experience for clients and learners across the globe.

What you'll do

Client and learner support
- Assist clients with system setup, resolving any technical issues they might experience
- Inform clients about next steps in their learning journey, following up with clients on open questions and deadlines
- Capture client information and details on interactions such as nature of query, decisions made, actions involved, resolution and next steps agreed upon
- Analyze client feedback and advising on areas of improvement

Solution implementation support
- Complete administrative tasks including but not limited to: Scheduling, solution configuration and maintenance, data collection, reports, certificates and badges
- Coordinate with other HBP colleagues to support execution of fulfilment journeys and deliverables
- Recognize and resolve quality-control issues quickly and completely, taking personal responsibility for a positive outcome
- Work to continually improve team processes and workflows

What we're looking for
- Minimum of 1-3 years experience in a high-volume client or customer service-oriented position
- Strong written and oral communication skills in English and Spanish
- Strong attention to detail and ability to adapt to changing priorities
- Ability to partner effectively with clients and internal stakeholders across the globe
- Ability to work flexible hours to support international locations
- Familiarity with virtual classroom platforms such as Webex, Zoom or MS Teams

HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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