Supply Chain Business Analyst

Overview:
**We Are PepsiCo**

Join PepsiCo and dare to transform We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries. In

PepsiCo Mexico is one of the most important consumer products companies in the country. Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

**Know a little more**: PepsiCoJobs

Join PepsiCo, dare to transform.

**Responsibilities**:
**The Opportunity**

This position will be part of the North America Beverage Contract Ops Customer Service organization. This position contributes to the success of the Pepsi Beverages Company by supporting the PBNA Sector Ops & Customer Service team. SC Cust Svc Sr Coordinate will ensure exceptional operational services are provided by his/her organization to COBO (PBC) and FOBO (Franchise) employees multiple teams and markets. The services for the supported teams include; accurately and efficiently issuing and tracking credits, debits, returns and creating sample orders based requests submitted to a the team’s SPA mailbox within the SLA required depending on the request type as well as total dollar value through to completion. Continuously identify opportunities and implement processes to improve quality and timeliness of output.

**Your Impact**

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As **Supply Chain Business Analyst **your responsibilities would consist of:

- Provides premier customer service to the distribution points / warehouses in Pepsi Bottling Network for all Copack Brands.
- Notify COBO requestors & COGS Finance team and then FOBO CSR’s & Accounts Receivable Team of the outcome of research and decision
- Work with FOBO Accounts Receivable Team to ensure escalation requests are accurately processed and engage CSR’s for when customer interface for questions/concerns is required
- Issue and Maintain Credit, Debit and Return Request Accuracy
- Coordinate all Mis-shipments and Quality Issues for product returns/credits with Reverse Logistics Team
- Create and track sample orders until confirmed by the Mixing Center prior to handoff back to requestor
- Manage expectations through verbal and written interactions with headquarter partners
- Ability to focus against speed of execution and quality of service delivery rather than achievement of SLAs
- Recognize opportunities and take action to improve delivery of work
- Create an inclusive and collaborative environment

**Who Are We Looking For?**
- Education
- Experience
- BA Strongly preferred but would consider equivalent work experience
- 1 year experience (it can be internships) in logistic, finance, accounts, administration
- Advanced English (non negotiable)
- Microsoft Excel (Advanced)
- SAP (desirable)
- Excellent communication skills, both oral and written
- Ability to develop and maintain effective internal/external relationships
- Strong organization skills, detail-oriented and ability to multitask and prioritize

Qualifications:
**What can you expect from us**:

- Opportunities to learn and develop every day through a wide range of programs.
- Internal digital platforms that promote self-learning.
- Development programs according to Leadership skills.
- Specialized training according to the role.
- Learning experiences with internal and external providers.
- We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
- Financial wellness programs that will help you reach your goals in all stages of life.
- A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
- And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.