Telefony Analyst

Manage Telecom Operations: Oversee global telecom systems for N.A. and APAC, including call centers, cellular contracts, and ISP services for over 9,000+ endpoints, 14,000+ users, and 90+ locations in 40+ countries.
- Optimize Telecom Processes: Continuously develop and improve telecom processes, including automation and system enhancements.
- Vendor Management: Serve as the main point of contact with telecom vendors for procurement, cost savings, and service management.
- Cost Management: Analyze telecom expenses, implement cost-saving measures, and report on savings and improvements.
- Compliance and Security: Ensure compliance with internal telecom policies and external regulations. Manage security aspects related to telecom services.
- Support Transition Projects: Lead and support telecom transition projects, including the rollout of new systems or providers.
- Reporting: Prepare and present monthly telecom system analysis to the management team, including performance metrics and cost reports.
- User Training: Train end users on telecom systems and security best practices.
- Incident Management: Collaborate with IT and other teams to resolve telecom-related issues and escalate as necessary.
- Documentation: Maintain accurate documentation of telecom processes, contracts, and service agreements.
- Asset Management: Oversee telecom equipment and inventory management.
- Process Improvement: Analyze and enhance current telecom processes to improve efficiency and effectiveness.
- Project Management: Manage telecom-related projects, including new deployments and system upgrades.

Perform other related tasks as assigned by the manager

First Brands Group is a proud equal opportunity employer. We are deeply committed to building a workplace and global community where inclusion is valued. Employment decisions at FBG are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex, or age. All qualified applicants will be considered for employment without regard to the above forementioned as well as, gender, gender identity family/marital status, sexual orientation, national origin, age, past or present military veteran status, or any other non-merit based or legally protected grounds. FBG will not tolerate discrimination or harassment based on any of these grounds or characteristics.