Head of Customer Success Operations
hace 1 semana
**Key Responsibilities**
- Provide Leadership with key metrics, forecasts and insights for post sales performance that drive critical business decisions
- Centralize and analyze all data for customers. Create data-driven metric dashboards for Sales and Customer Success from initial onboarding and adoption to renewal
- Conduct in-depth analysis of the business and develop a deep understanding of the key value drivers to identify growth opportunities
- Monitor, assess, and report on risk and other trends related to customer health
- Use risk and opportunity insights to set market/account strategy
- Drive cross-functional definition and prioritization of CS policies, operational processes and strategic playbook
- Own the training of CS processes and action plans for all customer facing teams to reduce friction in workflow and ensure successful customer handoffs between teams
- Collaborate with cross-functional leaders to ensure alignment to deliver customer first outcomes
- Partnership with Sales to drive evolution and enhancement of sales systems and processes. Partner with central operations team to identify opportunities to improve sales productivity
- Maintain and configure CS tools for business processes and objectives (mainly Gainsight, Matini and Salesforce)
**Requirements**:
- 5+ years of experience in Customer Success, Sales Strategy or/and Sales Operations. Also interesting is a background in Program Management, Finance, Consulting, Corporate Strategy
- 2+ years of experience in data science, analytics, and statistical modeling or relevant area. Experience with customer health data and Salesforce will be a huge plus
- Demonstrated ability and experience in business process design and improvement initiatives, automation of operational tasks, and prioritization of time for high business impact activities
- Experience in planning, organizing, delivering business reviews, business improvements, performance scorecards, KPIs.
- Ability to manage multiple concurrent projects and drive initiatives in a cross-functional environment. Ability to adjust on the fly to new demands with a sense of urgency.
- Subject matter expertise in CS tools including Gainsight, Salesforce, G-Suite, and other SaaS tools. Proficiency in SQL required
- Spanish is strongly desired
-
Head of Customer Success, Latam
hace 3 semanas
Ciudad de México Qualtrics A tiempo completoAt Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...
-
Head of Customer Obsession
hace 3 semanas
Ciudad de México Klar A tiempo completo**Head of Customer Obsession****About Klar**Let’s start with the basics! Klar is a Mexican fintech startup whose mission is to democratize and revolutionize the way in which financial services have been delivered so far in Mexico, especially since half of the population doesn’t have a bank account. We offer a rich set of products across our debit and...
-
Head of Customer Experience
hace 3 semanas
Ciudad de México Klar Technologies GmbH A tiempo completoAbout KLARLet’s start with the basics! Klar is a Mexican fintech startup whose mission is to democratize and revolutionize the way in which financial services have been delivered so far in Mexico, especially since half of the population doesn’t have a bank account. We offer a rich set of products across our debit and credit offers and the future is...
-
Head of Fraud Detection Operations
hace 2 semanas
Ciudad de México Citi A tiempo completo**Description** The Head of Fraud Detection Operations is responsible for ensuring the monitoring of transactions by products and channels and the fraud processes are performed in compliance with regulatory requirements, Citi Fraud Policies and standards, interbank (domestic) agreements and internal local procedures, also to determine and establish...
-
Head of Operations
hace 2 días
Ciudad de México, Ciudad de México Checkout A tiempo completo**Company Description****We're – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen. is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service...
-
Customer Success
hace 1 semana
Ciudad de México, Ciudad de México Pro Coffee Gear A tiempo completoJob Title: Customer SuccessLocation: Remote (Global)Company: Pro Coffee GearPro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Customer Success to lead and evolve our global customer experience function. This strategic role is essential to driving...
-
Customer Operations Head Mexico
hace 2 semanas
Ciudad de México Alcon A tiempo completoAt Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...
-
Head of Customer Experience
hace 4 semanas
Ciudad de México Tidal A tiempo completo**Job Title: Head of Customer Experience**:**Contractor Fee: $2,500-$3,000/month (USD)**:**Work Arrangement: Remote**:**Engagement Type: Independent Contractor**:**Commitment: Full-time (Approx. 40 hours/week)**:**Company Overview**:Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable,...
-
Head of Operations
hace 1 semana
Ciudad de México, Ciudad de México Activate Talent A tiempo completoJob Title: Head of OperationsJob Type: Full-Time RemoteTime Zone: PST time zoneOverviewWe are seeking a battle-tested, execution-obsessed Head of Operations to serve as the organizational second-in-command. This role is designed for a high-performance operator who can transform ambition into predictable, repeatable revenue at speed and scale. You will take...
-
Head of Customer Success, Smb, Latam, Remote
hace 1 semana
Ciudad de México Fundraise Up A tiempo completo**Highlights**- OTE (On-Target Earnings): $55,000 - $60,000- Base Salary: $44,000 - $48,000- Location: remote in Mexico- Stock options**About Us**At Fundraise Up, we are reimagining the fundraising platform to create the most convenient and fastest way to donate to non-profit foundations. Our innovation is aimed at enhancing loading speeds, boosting...