Business Analyst Manager

Citi’s Treasury and Trade Solutions (TTS) group is built on the power of our network. Citi Treasury and Trade Solutions (TTS), provides integrated cash management and trade finance services to multinational corporations, financial institutions and public sector organizations across the globe. With a full range of digital and mobile enabled platforms, tools and analytics, TTS continues to lead the way in delivering innovative and tailored solutions to its clients. TTS offers the industry’s most comprehensive suite of treasury and trade solutions including cash management, payments, receivables, liquidity management and investment services, working capital solutions, commercial card programs, trade finance and services.
- TTS counts 80% of Global Fortune 500, over 1,100 public sector entities and thousands of financial institutions amongst its diverse client base
- Doing business In 160 countries and jurisdictions, and transacting in over 140 currencies, TTS processes some USD 4.0 trillion of client payments everyday
- Collaborates with clients to deliver next-generation financial solutions using TTS Innovation Labs.

The Commercial Credit Card Technology Business Analyst Manager is a senior management-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

**Responsabilities**:

- Provide direction and technical leadership on complex, high-impact projects and in all phases of the development and implementation process, ensuring essential procedures are followed
- Provide evaluative judgment based on analysis of information in complicated and unique situations and contribute to formulation of standards and strategies for own area and other functional areas
- Work as a team to achieve objectives and negotiate with internal and external parties
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Ability to manage teams.

**Qualifications**:

- 8+ years of relevant experience on ECS+, Vision plus or Credit cards projects and surrounding cards capabilities.
- Minimum 5 years of experience as a Business Analyst in Credit cards domain.
- BA/Agile certifications or experience is required.
- Commercial Cards business knowledge a significant plus
- Experience in working on a large-scale global projects.
- Demonstrated leadership skills
- Consistently demonstrate clear and concise written and verbal communication
- Proven interpersonal skills with ability to partner and influence across organizational lines
- Proven ability of using complex analytical, interpretive and problem-solving techniques

**Technical / Functional Proficiency**:

- Excellent functional and product solution/design skills on Core Credit Cards ECS+/Vision plus modules, Visa/MC networks compliance, Authorization, Clearing and Settlements.
- Experience in delivering Solution Design, Process flows, UI wireframes
- Excellent documentation skills in preparing business requirement, functional specs/design, use case, functional flow documents and other techniques commonly used within Business Analysis world.
- Experience in Agile methodologies and Agile ceremonies
- Communicating functionality and requirements effectively to development and testing teams
- Lead / support functional design preparation and review with technology teams
- Assist testing teams in preparation and reviews of functional test scenarios
- Proven interpersonal, collaboration, diplomatic, influencing, planning and organizational skills
- Consistently demonstrate clear and concise written and verbal communication
- Proven ability to effectively use complex analytical, interpretive and problem-solving techniques
- Proven relationship management skills to partner and influence across organizational lines
- Demonstrated ability to be work under pressure and to meet tight deadlines with proactive, decisiveness and flexibility
- Must have extensive experience in BA tools & Microsoft tools, i.e., JIRA, Confluence, Word, Excel, PowerPoint, Visio, SharePoint, etc.

**Education**:

- Bachelor's degree/University degree or equivalent experience
- Master's degree preferred
- Senior Analyst with 6 to 8 years of experience in credit cards in authorization processes, compensation, disputes in the technology area.
- Advanced English level is a must
- Excellent functional and product solution/design skills on Core Credit Cards ECS+/Vision plus modules, Visa/MC networks compliance, Authorization, Clearing and Settlements.
- Experiência con visa y mastercard
- Liderazgo.
- **Job Family Group**:
Technology
- **Job Family**:
Business