Senior Project Administrator

We are seeking an experienced **Senior Project Administrator**to join our team and play a key role in managing and supporting project operations.

In this role, you will oversee team workload, delegate tasks, and maintain strong communication with stakeholders. You will also assist in the smooth execution of daily operations, ensuring that projects run efficiently and deliver exceptional results.

**Responsibilities**
- Manage team workload and delegate tasks based on priorities established with the client
- Track the progress of work and provide daily reports on results
- Communicate effectively with stakeholders, including team members, program managers, and other collaborators
- Assist the Program Manager with project and program administration, documentation, and people management
- Support the team and Program Manager in handling daily tasks, resolving escalations, and solving complex issues
- Monitor operations, identify areas for improvement, and implement effective solutions
- Troubleshoot common issues and deliver clear, actionable solutions
- Respond to member inquiries, ensuring accurate and helpful responses
- Maintain detailed process documentation and create user guides
- Build and curate a knowledge base of resources for community members and internal team processes

**Requirements**:

- At least 3 years of proven experience in project administration or a related field, ideally in areas such as community management, marketing, or developer relations
- Experience in managing small
- to medium-sized teams
- Strong problem-solving and troubleshooting skills
- Excellent organizational and time-management abilities, with the capacity to work both independently and collaboratively
- Passion for building and supporting online communities, with a strong focus on customer service
- Fluent English communication skills, both written and spoken, at a B2+ level or higher

**Nice to have**
- Experience using project management tools such as Asana, Trello, or similar platforms
- Background in participating in or organizing communities, such as NGOs, student organizations, or tech groups

**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.