Pf Service Line Lead

**Position Title**:
PF Service Line Lead

**Reports To**:
Plant Manager

**Department**:
Operations

**Summary of Position **(Paragraph form)**:
PF Service Line Lead position is a hands-on leadership role, with responsibility to provide oversight and supervise repair technicians in a team environment, and to assist Plant & Manufacturing Engineer(s) so products meet all aspects of the Quality System and Regulatory guidelines. PF Service Line Lead is responsible to supervise service department staff for the execution of established work instructions, equipment maintenance, cleaning and hygiene procedures for production of finished goods and products for sale. This position is responsible to oversee training of new employees as it relates to service and manufacturing and its related processes, as well as ensuring documentation is completed for training. PF Service Line Leader is also responsible for oversight and assistance with all aspects of safety of personnel in the manufacturing process. This position must ensure procedures are in place and followed to meet ISO 13485 and FDA guidelines for compliance.

**Primary Responsibilities **(Bulleted form)**:

- Supervise service personnel in the execution of: Established work instructions, repair documentation, cleaning and hygiene procedures, and equipment maintenance.
- Provide training and support to ensure all personnel are properly trained to perform their job, ensuring the training is well documented.
- Oversee and assist with all personnel safety aspects of the service process to ensure safe work practices are adhered to.
- Work with other departments including Regulatory, Sales & Marketing, Inventory & Logistics, Quality, R&D, and Customer/Technical Service to: Meet company goals and objectives relating to service, update and create new procedures, and ensure the servicing meets ISO 13485 and FDA compliance.
- Provide support to Regulatory and Technical Support as it relates to Complaint Handling, CAPA, etc.
- Generate purchase requests for materials required in the service area.
- Consolidate repair data to be analyzed for potential improvements.
- Provide guidance to management in creating more efficient operation as it relates to servicing.
- Ensure enough raw material is at each work station to complete the day’s servicing.
- Write and maintain team goals, objectives, and reviews
- Maintain appropriate daily/weekly metrics
- Ensure established procedures are in place and followed for all aspects of manufacturing

**Position Requirements - Education, Knowledge, Years of Experience, etc. **(Bulleted form)**:

- A PF Service Line Lead should have a high school diploma or equivalent.
- A PF Service Line Lead should have prior supervisory experience in a service/manufacturing environment or equivalent.
- Excellent mechanical and/or electromechanical skills are required, along with an inherent understanding of electromechanical devices, and the ability to troubleshoot a variety of systems.
- Previous supervisory experience in an ISO environment is ideal with FDA related experience a plus.
- Computer skills using Microsoft Office products are required.
- An ability to use measuring devices, work with small components, and record detailed information is required.
- Experience developing work instructions, procedures, and implementation of those instructions is ideal.
- Must have experience with and demonstrable competencies in Lean Manufacturing (e.g. Toyota Production System). Including leading Kaizens/Continuous Improvement techniques, Standard Work, Single Piece Flow, Kan Ban, 5S, SMED, Value Stream Mapping, and Poka Yoke