Staff Data Migration Architect

**_Job Description: Platform Services - Staff Data Migration Architect_**

**_ Location:_**

**_ Description:_**

**Zendesk, a fast growing web-based customer service and engagement software company, is looking for a Staff Data Migration Architect to implement customer data transformation requirements into and out of Zendesk.**

**You will work with a wide array of external business leaders, collaborating with them as they transform their businesses The primary responsibilities include understanding the customer’s business needs and advising them on Zendesk processes, documenting their overall goals, and ensuring the project execution.**

**As a Staff Data Migration Architect, you will be part of a global teamThi consisting of Project Managers and Data Engineers within the Zendesk Professional Services organization. This team will work on multiple concurrent projects with competing priorities to bring them to completion.**

**In this role, you will become an expert on Zendesk data imports, data exports, and configuration replications.**

**_Responsibilities:_**

**Understand, document, and implement customer requirements according to scope. Ask questions and dig into the client's use-case, capture the business problem we are solving together, and finally craft their Zendesk instance to ensure success.**
- ** Help Zendesk customers understand standard methodologies in migrating their data**
- ** Actively collaborate with customers in mapping their data structures into Zendesk**
- ** Handle migration projects from start to finish**
- ** Collaborate with developers who are performing the migrations**
- ** Communicate & forecast resource needs over the course of multi-week projects**
- ** Ensure work is completed on time and on budget while supporting the Professional Services delivery team**
- ** Defy the “garbage in - garbage out” principle for data, in other words help customer’s turn bad data into good data**
- ** Become a domain specialist in Zendesk Platform Data Services**
- ** Help shape, refine, and document the processes involved in migrations**

**_ Requirements:_**
- ** Bachelor's degree**
- ** 6 years+ of System/Solution/Technical Architecture/Data Migration experience**
- ** 2+ years experience in a Professional Services role**
- ** Experience managing, leading, or training System/Solution/Technical Architects**
- ** Intermediate SQL and/or Python skills**
- ** Experience using Postman to make and test APIs**
- ** Knowledge of RESTful and JSON API implementations and integrations**
- ** Solid grasp of data management and transformations**
- ** Knowledge of customer support processes and infrastructure**
- ** Ability to interface at a senior level with ease**
- ** Outstanding communication, interpersonal, and writing skills**
- ** Passionate about customer service and how it can transform businesses**
- ** Strong organizational skills and an ability to multitask**

**_Nice to Have:_**
- ** 5+ years experience Professional Services**
- ** Experience with Zendesk configuration, implementation approaches, and App Framework and related SSO capabilities**
- ** Zendesk Certification(s)**

**Where we work**:Being digital first doesn’t mean we’re digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely part of the week. This role must attend our Mexico City office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager.**

**#LI-SM12**

**About Zendesk - Champions of Customer Service**

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.