IT Infrastructure Lead

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.**

You use your knowledge of the technology and the infrastructure to offer technology solutions and support the implementation of the strategy and the solution.

**How you will contribute**

You will optimize delivery of service to meet business demands and to meet the service operations strategy. In addition, you will plan, measure, report, and communicate service improvement initiatives, consult on issues and resolutions, and recommend steps to optimize investments and benefits and to mitigate risks. In this role, you will also identify suppliers, evaluate them, on-board new vendors, establish and oversee them and support management with regional service contracts, in-country billing and cross charging.

**What you will bring**

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

- Working with multiple vendors and encouraging collaboration
- Leading complex projects
- Stakeholder management and influencing
- Managing infrastructure services
- Service delivery, support and excellence
- Project management
- Working with internal and external teams, leading when necessary

**More about this role**

On Site Services is responsible for overall IT Infrastructure services delivered locally to Mondelēz sites.

**Key responsibilities**:

- You will be responsible for ensuring the operation of all infrastructure services for all Ceve’s type sites in Mexico, Ceve’s sites are the locations responsible for Sales and Direct Store Distribution and be responsible for managing all Mobile Latin Americas Operations.
- Review the SLA of services delivered by different partners (Local, Regional and Global).
- You will be responsible for the satisfaction of the services.
- You will be responsible for creating, managing and continuously improvements in services.
- You will be responsible to manage all contracts with current suppliers and propose optimization to the current landscape of suppliers.
- You will be responsible for managing the services: a) Printing Hardware Asset Management Mobile Telephony assist Mobile lead with Escalation from Ceve’s Network as a Service (Manage Network supplier) Mobile Telephony; b) Manage 3 external resources from HCL partner; c) Deliver Lifecycle Refresh of sales smart phones every 2 years.
- Manage Reimbursement according to global policy.
- Interact and create a good relationship with your peers, regional and global.
- You will be responsible for managing all requirements from Ceve’s locations, define and execute a plan according to MDLZ policies;
- You will be responsible for delivering all projects related to IT infrastructure for the Ceve’s.
- You will be responsible for managing the budget of Network as a Service for the Ceve’s.
- You will manage Lifecycle Refresh of all IT devices including Mobile telephony.

**Key experiences needed**:

- Bachelor’s Degree in IT, Computer Science or similar.
- 10 years of experience in IT Infrastructure.
- 5 years of experience managing/delivering projects.
- Understanding and working knowledge of ITIL, ITSM tools (Service Now), MS Office products.
- Ability to work with remote teams.
- Spanish and English fluent.

**No Relocation support available**:
**Business Unit Summary**:
**Our Latin America region is comprised of four Mondelez International business units: Brazil, México, Southern Cone (which includes Argentina, Uruguay and Paraguay) and WACAM (which includes 12 South American countries and the U.S. territory of Puerto Rico); and one stand-alone market: Venezuela. We have approximately 20,000 passionate employees who put in all their energy, hearts and souls to create, market and sell our global iconic brands and beloved local jewels such as **_Lacta _**, **_Field _**and **_Terrabusi _**among others. We are known for our resilience and good humor and live our purpose with passion and commitment.**:
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

**Job Type**:
Regular

Technology Infrastructure

Technology & Digital