Customer Service Representative

hace 7 días

Ramos Arizpe, México Aptiv plc A tiempo completo

We need a responsible, proactive and goals oriented person, to be able to provide an excellent service to each and every one of our customers, giving them the correct part, at the correct time and quantity.

**Your Role**:

- Handling customer requirements information.
- Harmonize customer needs against Aptiv interests.
- Customer Shipments Schedule & follow based on stablished routing instructions.
- Aptiv expedite freight coordination; on best time & cost.
- Critical part numbers follow.
- Effective care and communication with customer.
- Shipping discrepancies on material follow up.
- Validate and adjustment on customer requirements variation (increases & decreases)
- On time communication to manufacturing plants.

**Your Background**:

- Education: Bachelor's Degree in Industrial, Business Administration, Logistics, International Commerce.
- 2+ years’ experience in the automotive industry and logistics.
- **90% English (written and verbal)**:

- Basic knowledge in SAP, Microsoft Office (Preferably, intermediate to expert knowledge in Microsoft Excel).

**Preferred Qualifications**:

- Problem-solving skills.
- Ability to work effectively with people at all levels in an organization.
- Ability to lead customer meetings, at all levels, independently.
- Ability to communicate complex ideas effectively in English and Spanish, both verbally and in writing.
- Strong results-orientation and execution characteristics.
- Ability to effectively organize, prioritize, and accomplish multiple conflicting tasks, make intelligent, timely decisions, and solve problems independently.
- Ability to work under pressure.
- Negotiation skills to be able to deal with end customers on a daily basis.

**Why join us?**
- **You can grow at Aptiv.**Aptiv provides an inclusive work environment where everyone can grow and develop, regardless of gender, ethnicity, or beliefs.
- **You can have an impact**. Safety is a core Aptiv value; we want a safer world for us and our children, one with Zero fatalities, Zero injuries, and Zero accidents.
- **You have support**. We ensure you have the resources and support to take care of your family and physical and mental health with a competitive health insurance package.

**Your Benefits at Aptiv**:

- Compensation package, including Major Medical Insurance and life Insurance
- Flexible Retirement Plan
- Learning, professional growth and development in a world-recognized international environment
- Access to internal & external training, coaching & certifications
- Scholarships
- Recognition for innovation and excellence
- Opportunities to give back to the community
- Meaningful work that makes a difference in the world
- Recognition for innovation and excellence
- Tuition Reimbursement

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

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