Partner Quality Assurance, Porch Handyman Services

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home. As a leader in the home services software-as-a-service ("SaaS") space, we've built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. [ **Note **] This is a **100% home office** opportunity and **100% ENGLISH **job. The competition for our remote roles is high, so please take into account that a** complete and well-written CV** could help you cut the line to an interview much faster We recommend using a free tool such as resume.io to make sure your resume shines above all others Porch Group is a family of technology and SaaS companies that offer innovative software and service solutions to more than 14,000 companies across the country. Our mission is to completely transform the way people buy, sell, move, and manage their homes throughout their home journey. Sure, it's a tall order to transform a $320 billion industry, but we're already well on our way. Since we were founded in 2013, we've stuck to our values and our commitment to foster a "No Jerks, No Egos" culture, which is a big reason we've gone from a scrappy startup to a Nasdaq-listed company and the industry-leading partner for the home in less than eight years. At Porch, no two days will ever be the same and you'll have the opportunity to help solve big problems, with a refreshing balance of team support and ownership of your work. The future is bright for the Porch Group, and we'd love for you to be a part of it, as our **Porch Handyman Services** **|** **Partner Quality Assurance** **THE POSITION** As a Partner Quality Assurance, you will be responsible for ensuring every team member delivers an exceptional and consistent homeowner experience. At Porch, we are obsessed with learning, iterating, and delivering the best customer experience in the home services space and retaining our customers for the life of their homeownership. Quality Assurance is a key function to drive this obsession forward. **WHAT YOU'LL DO** As a Partner Quality Assurance, your core responsibility will be to audit and provide feedback on our team's execution of its key functions. You will provide ongoing and regular feedback on the performance of all team members, working with Managers to provide coaching opportunities and identify areas of opportunity. In addition, you may assist Managers with determining a team member's ability to be successful in their function when performance issues arise. In addition, you will participate in monthly team meetings with Managers and Training and Development Specialists to review team performance against goals and set commitments for improvements. You will support internal communication and tools updates and releases by auditing for proper understanding and usage of new tools. Your success as a Partner Quality Assurance will be tied to customer satisfaction and core company metrics. **WHAT TO EXPECT**: - **Quick recruitment process** through video calls. - **Pay**:an attractive base pay rate per hour. - **Bonuses**: a compelling bonus plan to motivate you to go beyond and above to reach your goals. - **Training**:paid initial training, as well as on-going training to help you develop in your role and career. - **Career path**: this is only the beginning We offer real opportunities for career growth as our team keeps on growing - **Support**:You're working from home but not alone Your team is available in real-time to help you be successful - **Work/Life Balance**:This is a 100% remote job which means no more time wasted in traffic Spend more time at home, where your family needs you **WHAT YOU BRING**: We're looking for a smart, tech-savvy, and independently motivated person with a passion for the Porch product, making a difference, and customer satisfaction. You need to have: - Excellent written and verbal communication skills - Strong organizational skills and attention to detail - Ability to adhere to and provide recommendations to improve guidelines and policies - A commitment to delivering exceptional customer experiences - A passion for developing people to be excellent individual contributors and team members - Experience leading teams, including coaching to performance improvement and company goals - Proven track record of success i