HR Services Coordinator

**Requisition ID**:44647

**Job Location(s)**:Queretaro, MX

**Employment Type**:Full Time

The HR Services Coordinator holds a pivotal position providing transactional HR support to Danfoss employees and leaders. This role is responsible for offering users easy, searchable, and relevant information through Knowledge Articles. The position aims to deliver an excellent customer experience across various HR aspects, including onboarding, career development, payroll & benefit administrative tasks, performance management, and offboarding. The role is customer service-based, focusing on delivering service results to the Danfoss workforce.

**Responsibilities**:

- **HR Shared Services**: Review incoming HR service requests and complete or delegate tasks as applicable. Input data into the payroll system, including earnings, deductions, and job change workflows. Collaborate with HR Service Team Members to ensure SLA timeframes are met.
- **Knowledge Management**: Work with stakeholders to develop HR knowledge articles relevant to supported regions. Partner with HR People Partners, PMO, and AskHR peers to update knowledge content for accuracy. Review user feedback and adjust content accordingly. Identify, design, and implement new content development opportunities.
- **Customer Experience**: Provide excellent customer experience to employees, HR Partners, and leaders. Required to think creatively to offer accurate and timely solutions. Provide on-site support for employees and leaders transitioning to the HR shared service model.

**Background & Skills**

**Process & Tools**:

- **HR ServiceHub**: Software used to review, triage, and complete HR service cases.
- **PeopleNow**: Software used for HR data reporting and employee personnel information.

**Required Competencies**:

- Employee Experience Management
- Delivery Excellence
- Operational & Process Excellence
- Solution Design
- Knowledge Management

**Required Qualifications**:

- Associates or Bachelor’s degree in HR, business administration, or related field, or relevant work experience.
- Minimum of 1 year of HR work experience.
- Sound judgment and problem-solving skills.
- Employee-focused attitude with high professionalism and discretion.
- Excellent written and verbal communication skills.
- Passion for working with people.
- High motivation, resourcefulness, and positive energy.
- Ability to work in a fast-paced, changing environment.
- Willingness to learn and participate in career development.

**Required Languages**:

- English (mandatory)
- Spanish (mandatory)
- Portuguese (Desired)

**Typical Experience & Background**:

- Basic HR background/skills desired.
- Associates/Bachelor's Degree desired.

**Danfoss - Engineering Tomorrow**
- At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.- Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off
- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.