Post Loan Training Agent

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
En Didi Fintech, tenemos la misión de brindar empoderamiento financiero a mas personas y comunidades en todo el mundo. Estamos haciendo que los servicios financieros digitales sean más accesibles y brindamos mejores formas para que los usuarios ganen, crezcan y gasten su dinero. Únete a nosotros, ya que ayudamos a nuestros usuarios a crear la tecnología que facilita mejor las finanzas.

Incorpórate a Didi, Call Center de Cobranza, estamos en búsqueda de tu talento para integrarlo a nuestro equipo de trabajo, ocupando el puesto Capacitador de Cobranza.

Role Responsibilities:

- Entrenar las políticas y procedimientos de los controles internos de cobranza, buscando mejorar y maximizar la recuperación de los portafolios de Cash Loan y Credit Card.
- Entrenar equipos de nuevo ingreso completamente apegandose de manera estricta a los procesos de Cobranza y Calidad establecidos.
- Re-entrenar equipos de cobranza enfocando acciones para mejorar el desempeño y resultados tanto individual como de equipo
- Generar evaluaciones periodicas que funcionen como termometro para identificar mejoras en los equipos de cobranza.
- Mantener comunicación permamente con equipo operativo y areas administrativas para asegurar que el proceso de capacitación y onboarding se cubre al 100%.

Role Qualifications:

- 2 años mínimo en el puesto de Capacitación, en la misma empresa.
- Experiência en industria Financiera (Banco/Servicios Financieros) o Fintech.
- Manejo de equipo de trabajo, entre 15 y 30 personas.
- Experiência trabajando apegado a controles de Calidad telefónica, Call model, Registro en sistema cobranza.
- Experiência y manejo de herramientas como CANVA, Microsoft Office (Power point), Google forms.
- Dinamico, Proactiva, Enfocado en resultados.

**Salario y beneficios**:

- $9,600 MXN brutos mensuales.
- $1,600 MXN mensuales en la aplicación de DiDi.
- $1,100 MXN en vales de despensa.
- 30 días de aguinaldo.
- 12 días de vacaciones.
- 50% de prima vacacional.
- Seguro de vida.
- Seguro de gastos médicos mayores (individual)
- Contratación directa con DiDi

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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