Fcsd Pvt Resident

The Hermosillo FCSD PVT Resident is located in the Assembly Plant PVT Office and reports to the FCSD PVT Manager. Primary responsibilities include proactively identifying service risks on the plant vehicle line(s) during Launch / L-TIS and working urgently to enable Dealer capability to fix vehicles right the first time without Ford assistance. Position will be onsite in plant environment. This role will have opportunities for travel to support product investigations as necessary.
- Bachelor of Science in Automotive Technology (or equivalent) required
- Proficiency with Ford Databases (GCQIS, WERS, MMP, GSAR, TWAS) required
- Automotive Service technical experience required
- Strong verbal communication, technical writing, and presentation skills are a must
- Dealer Employment experience (fixed operations) desired
- FCSD field experience desired
- Knowledge of Product Development process and structure desired
- Capacity to effectively manage multiple tasks
- Adapt quickly to supporting ad-hoc projects
- Identify product quality concerns during Launch and L-TIS that present a risk to customer satisfaction, unnecessary warranty expense, vehicle off-road, and Re-acquired Vehicles (RAV).
- Pre-launch: Proactively review cases in JIRA / Automated Issues Management (AIMS) and evaluate concern severity, risk of concern being present in the field, and current Dealer capability to diagnose and repair service risks identified.
- Investigate Masked Codes approved by the enterprise and communicate to dealers as needed.
- Spearhead preemptive service repair readiness actions by coordinating Parts & Software availability, publishing awareness messages and TSBs.
- Be the face of FCSD to the PVT. Become immersed with other PVT residents, engineers, and New Model Launch Teams. Represent FCSD in EWRT’s, CCPAT’s, Hard Rocks, quality meetings, etc.
- Monitor Onsite Modification programs (OSM) and Plant Stop Ship/Builds to identify potential service risks and proactively coordinate service readiness and/or communications to Dealers.
- Support Plant Vehicle Team (PVT) Early Concern Binning (ECB) reviews to identify service concern trends sooner.
- Support FCSD PVT Manager to execute the Early Dealer Feedback process following major launches.
- Represent FCSD at CCPAT/EWRT (Rapid Hub) with GCQIS / Service data. Ensure detections and other service pain points are managed on CCPAT Tracker.
- Utilize GCQIS Concern Management to manage and track service concerns identified.
- Work with Design for Service counterparts to develop relationships and processes for hand-off after key milestones (e.g.,
, other)
- Liaise with Core CIDR Team to develop relationships and strategically / efficiently hand-off after LTIS / Launches (e.g., 90 / 120 / 180 days post-OKTB).
- Leverage Emerging Concern and QSF processes to accelerate service solutions with key stakeholders.
- Ensure hard rocks and concerns that require leadership assistance are smartly escalated to the FCSD PVT Manager.
- Utilize and develop proficiencies in data systems such as but not limited to: AIMS, QED, BSAQ, JIRA, GSAR, GCQIS and test fleet data to identify potential service risks.