(Cen) Workflows Analyst

hace 7 días

Monterrey, México CEMEX A tiempo completo

**Main Responsibilities**:

- Design, build and test digital workflows to digitize and automate GES service delivery using ServiceNow automation platform
- Provide technical support on operating services
- Support the digitization process by defining user stories, generating technical documentation, and providing testing support and follow up of service configuration
- Ensure development standards and guidelines are followed
- Have a deep understanding in ServiceNow’s functionalities and modules and keep up to date in new released functionalities

**Position Challenges**:

- Learning and understanding of digitization requirements
- Act as a gap bridge between business stakeholders and technology to effectively communicate and understand needs that translate into automated workflow solutions
- Coordinate people of diverse functional disciplines, conduct process discussions, and generate consensus agreements
- Instill a continuous improvement mindset
- Challenge existing processes to drive optimization and standardization

**Qualifications**:

- English language proficiency
- Academic Background: Systems Engineering Bachelor’s Degree or related
- Areas of expertise
- 1+ years of experience working with multidisciplinary teams
- 1+ years of experience in software programming related positions.
- Experience developing web based solutions using JavaScript, SQL,.NET, CSS3
- Experience configuring in ServiceNow instances desired
- Any ServiceNow certification(s) desired
- Soft Skills
- Ability to effectively assess customer needs while consulting and building solutions
- Time-management
- Problem solving
- Highly motivated and result-driven
- Teamwork oriented

**Internal/External Relations**:
INTERNAL
- GES Area Managers
- Procurement Area Managers
- GES Business Excellence Team
- ServiceNow Product Owners
- Business SMEs
- P&IT technical teams

EXTERNAL
- ServiceNow Partners and Consultants

**CEMEX Diversity and Inclusion Statement**:
At CEMEX, we recognize the diversity of the world in which we live and in which we do business. We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity, and nationality. We promote a culture of equity for the construction of a sustainable business and the well-being and development of CEMEX employees.

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