Advisor Travel Customer Service External

hace 1 semana

Ciudad de México Marriott Vacations Worldwide A tiempo completo

**Advisor Travel Customer Service External**

**Department: Cruise**

**Status: Non-Exempt**

**Grade**:
**Reports To: Cruise Supervisor**
- ** Nature of the Work**

This position independently addresses member concerns through detailed research and tracking of individual incidents, as they were handled by the perspective departments in our company, in alignment with policies and procedures. Negotiates mutually agreeable resolutions with our members while still maintaining the highest levels of members satisfaction, with the least cost impact to company. This position also provides technical assistance to members using internal technology and vendors’ portals to obtain information and resolutions.

**Duties and Responsibilities**
- Responsible for answering all phone calls from members already booked into any of our travel programs
- Handles travel customer service request and follow up on resolution of member problems referred by other department on a global level at Interval.
- Provide excellent customer service as well as educated members on our services to help maximize their benefits.
- Answer members inquires and/or educates members, politely and correctly on resolution
- Analyzes problems giving careful attention to cost implications or compensation and strives to reach independent decisions for resolutions, that fall within the scope of his/her responsibility.
- Maintain an in-depth knowledge of all products offered by Interval using both internal and external training tools.
- Consult with appropriate departments or individuals for problem resolution
- Ensures to disclose vendors’ terms and conditions prior to completing travel arrangements.
- Responsible for meeting all other department daily statistical requirements, such as Adherence, call handling, talk time, monitoring, etc.
- Back up support for handling and inbound booking request
- Perform other related duties as required by management.

**Knowledge, Ability and Skills**
- Must have experience with travel related products, i.e., cruises, tours, air, card and hotels.
- Must have outstanding work ethics, passion for service, positive attitude and willingness to go that extra mile to ensure member satisfaction.
- Must have excellent customer service skills and phone etiquette.
- Must have initiative and exceptional follow-up skills.
- Must be able to work variable shifts, weekends and Holidays in a call center environment

**Physical Requirements**

Employees in this position will sit for extended periods of time speaking on the phone and working on the PC*. Data entry is not constant as the information is obtained from members over the phone throughout the conversation and is inputted by alternating between the keyboard and the mouse. Employee also responds to member questions by switching between screens for the information.
- Company requirements is that an employee be on the phone a minimum of 6.5 hours per day. Employees receive a half hours lunch and when possible two fifteen-minute breaks per day.

  • Advisor Travel Customer Service External

    hace 2 semanas

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    **Advisor Travel Customer Service External****Department: Cruise****Status: Non-Exempt****Grade**:**Reports To: Cruise Supervisor**- ** Nature of the Work**This position independently addresses member concerns through detailed research and tracking of individual incidents, as they were handled by the perspective departments in our company, in alignment with...

  • Advisor Travel Customer Service External

    hace 3 días

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    **Department**: Cruise**Status**: Non-Exempt**Grade**:**Reports To**: Cruise SupervisorNature of the WorkThis position independently addresses member concerns through detailed research and tracking of individual incidents, as they were handled by the perspective departments in our company, in alignment with policies and procedures. Negotiates mutually...

  • Travel Customer Service

    hace 2 días

    Ciudad de México, Ciudad de México Kim Luxe Travel A tiempo completo

    We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.Key ResponsibilitiesCommunicate with clients through email, phone, and messaging...

  • Travel Customer Service

    hace 2 días

    Ciudad de México, Ciudad de México Kim Luxe Travel A tiempo completo

    We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler. Key Responsibilities Communicate with clients through email, phone, and messaging...

  • Frosch - Travel Advisor

    hace 3 días

    Ciudad de México JPMorganChase A tiempo completo

    **JOB DESCRIPTION**Join our team and be a primary contact for our clients while delivering impeccable service.**Job responsibilitie**s**- Fulfill travel booking requests, ensuring all details align with client preferences and company travel policies, using your experience with travel management technology tools- Maintain professional relationships with...

  • Crc Customer Service Advisor

    hace 2 semanas

    Ciudad de México Percepta International A tiempo completo

    CRC Customer Service AdvisorMX-DF-Mexico DF**Description**:At Percepta, we bring first-class service across each market we support. As a **Customer Service** **Advisor** in **Mexico City**, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.**What You'll Be...

  • Luxury Travel Advisor

    hace 1 semana

    Ciudad de México, Ciudad de México Scale Army Careers A tiempo completo

    This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client's time zone.Our client is an innovative travel platform transforming how travelers plan and book trips. They specialize in personalized...

  • Call Centre

    hace 2 días

    Ciudad de México AMERICAN ANSWERING SERVICE A tiempo completo

    Company Description American Answering Service provides reliable, bilingual call-handling solutions for businesses across the United States. We specialize in delivering professional, accurate, and customer-focused support, ensuring every caller receives a positive and efficient experience. This is a full-time (40 hrs/week) remote role for an Inbound Customer...

  • Travel Agent

    hace 4 semanas

    Ciudad de México Blue Wave Travel A tiempo completo

    Are you passionate about travel and love helping others create unforgettable experiences? We are currently seeking a Travel Agent to join our team! As a home-based, family-owned agency, we take pride in providing the most customized and personalized services for all types of vacations.As a Travel Agent with us, you will work with a variety of vendors to plan...

  • Tesla Sales Advisor, Sales Service

    hace 3 días

    Ciudad de México Tesla A tiempo completo

    **What to Expect**For our Sales Advisor position, we are looking for self-starters who are highly motivated, flexible, personable, energetic and organized. The Sales Advisor will report to the Sales Manager.As a Tesla Advisor, you will be responsible for introducing our products to buyers and influencers and quickly growing the sales footprint of our current...