Workforce Director
hace 2 semanas
**ALL ABOUT AVANTIVE**
Avantive Solutions is a purpose-driven global technology and business process outsourcer (BPO) specializing in innovative customer experience (CX), strategic sales, and digital marketing solutions. We support a culture that thrives on innovation, embraces inclusiveness, and welcomes fresh perspectives.
Your responsibilities can/might include to develop and implement plans for workforce training, supervise the employees within the workforce development department, coordinate with other managers to determine areas that need attention.
**Requirements**:
- Minimum 3 years WF Management Experience in large environment or site with agents in excess of 250
- Strong knowledge of Nice
- Knowledge of Ring Central a plus
- Knowledge of Aspect and ability to build schedule adherence
- Knowledge of Avaya a plus
- Strong history of working with reports and analysis and both building and making decisions from them
- Performance Management through effective dialer plans
- Supervision of small team
- History of building forecasts and staffing needs from volume forecasts
- Ability to create schedules and schedule optimization from interval results
- Ability to create and interpret gap analysis
**What's in for you?**
- Food vouchers $2,688 mxn monthly
- Fondo de ahorro
- Major Medical Insurance for you and your family.
- 10 vacation days per year
- Life Insurance
- 20 days aguinaldo
- 50% prima vacacional
- Salary according to experience
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Sueldo: A partir de $40,000.00 al mes
Beneficios:
- Estacionamiento gratuito
- Seguro de gastos médicos mayores
- Seguro de vida
- Vacaciones superiores a las de ley
- Vales de despensa
Horario:
- Lunes a viernes
Pago complementario:
- Bono de permanencia
Experiência:
- workforce management: 3 años (Deseable)
- Nice: 1 año (Deseable)
- Aspect: 1 año (Deseable)
- Avaya: 1 año (Deseable)
Idioma:
- Inglés (Obligatorio)
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