Workforce Director
hace 1 semana
**ALL ABOUT AVANTIVE**
Avantive Solutions is a purpose-driven global technology and business process outsourcer (BPO) specializing in innovative customer experience (CX), strategic sales, and digital marketing solutions. We support a culture that thrives on innovation, embraces inclusiveness, and welcomes fresh perspectives.
Your responsibilities can/might include to develop and implement plans for workforce training, supervise the employees within the workforce development department, coordinate with other managers to determine areas that need attention.
**Requirements**:
- Minimum 3 years WF Management Experience in large environment or site with agents in excess of 250
- Strong knowledge of Nice
- Knowledge of Ring Central a plus
- Knowledge of Aspect and ability to build schedule adherence
- Knowledge of Avaya a plus
- Strong history of working with reports and analysis and both building and making decisions from them
- Performance Management through effective dialer plans
- Supervision of small team
- History of building forecasts and staffing needs from volume forecasts
- Ability to create schedules and schedule optimization from interval results
- Ability to create and interpret gap analysis
**What's in for you?**
- Food vouchers $2,688 mxn monthly
- Fondo de ahorro
- Major Medical Insurance for you and your family.
- 10 vacation days per year
- Life Insurance
- 20 days aguinaldo
- 50% prima vacacional
- Salary according to experience
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Sueldo: A partir de $40,000.00 al mes
Beneficios:
- Estacionamiento gratuito
- Seguro de gastos médicos mayores
- Seguro de vida
- Vacaciones superiores a las de ley
- Vales de despensa
Horario:
- Lunes a viernes
Pago complementario:
- Bono de permanencia
Experiência:
- workforce management: 3 años (Deseable)
- Nice: 1 año (Deseable)
- Aspect: 1 año (Deseable)
- Avaya: 1 año (Deseable)
Idioma:
- Inglés (Obligatorio)
-
Workforce Director
hace 6 días
Tlaquepaque, México Avantive Solutions A tiempo completo**ALL ABOUT AVANTIVE**Avantive Solutions is a purpose-driven global technology and business process outsourcer (BPO) specializing in innovative customer experience (CX), strategic sales, and digital marketing solutions. We support a culture that thrives on innovation, embraces inclusiveness, and welcomes fresh perspectives.Your responsibilities can/might...
-
Dir. Global Workforce Management
hace 1 semana
Tlaquepaque, México Herbalife A tiempo completoOverview: **Dir. Global Workforce Management & Optimization** | Level: Director** Recruiter: Manuel Garcia This position reports to: Ivan Alarcon, Sr. Dir, MS & Engagement Center, Americas STATEMENT (defines the major functions/ purpose of the position) The Director, Global Workforce Management and Optimization, is a key leader within Member Services...
-
Dir. Global Workforce Management
hace 6 días
Tlaquepaque, México Herbalife A tiempo completoOverview:**Dir. Global Workforce Management & Optimization** | Level: Director**Recruiter: Manuel GarciaThis position reports to: Ivan Alarcon, Sr. Dir, MS & Engagement Center, AmericasSTATEMENT (defines the major functions/ purpose of the position)The Director, Global Workforce Management and Optimization, is a key leader within Member Services Engagement...
-
Sourcing Finance Director, Supply Chain Procurement
hace 4 semanas
Tlaquepaque, México Hewlett Packard A tiempo completoThe Supply Chain Procurement Finance organization is transforming and is seeking a highly experienced, self-motivated senior leader to partner **with Procurement Operations organization** to meet balanced scorecard.- Responsible for key financials and business metrics and balanced scorecard of sourcing org. (Cost/RO/Cash and People/Talent)- Support Personal...
-
Director, Hr Business Partnering Gbs
hace 2 semanas
Tlaquepaque, México Herbalife A tiempo completoOverview As a part of the Global HR Business Partner Leadership team, the HR Director, Business Partner, GBS will work together with business leaders, key partners, HR colleagues across the CoE (Center of Excellence) and GBS (Global Business Service) to shape, develop and deliver HR plans and solutions in line with Corporate and Functional strategies. This...
-
Director, Hr Business Partnering Gbs
hace 2 semanas
Tlaquepaque, México Herbalife A tiempo completoOverview As a part of the Global HR Business Partner Leadership team, the HR Director, Business Partner, GBS will work together with business leaders, key partners, HR colleagues across the CoE (Center of Excellence) and GBS (Global Business Service) to shape, develop and deliver HR plans and solutions in line with Corporate and Functional strategies. This...
-
Director, HR Business Partnering GBS
hace 5 días
Tlaquepaque, Jalisco, México Herbalife A tiempo completoOverviewAs a part of the Global HR Business Partner Leadership team, the HR Director, Business Partner, GBS will work together with business leaders, key partners, HR colleagues across the CoE (Center of Excellence) and GBS (Global Business Service) to shape, develop and deliver HR plans and solutions in line with Corporate and Functional strategies. This...
-
Principal Ams Services Segment Manager
hace 4 semanas
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Scope/Summary**:HP is known as the founder of the Silicon Valley back in 1939. +80 years after, HP continues to have a brilliant future ahead. One of the key growth strategic areas is the newly created HP Workforce Solutions (HPWS) Business Unit.Services Supply Chain (SSC) is the “engine” to deliver Spare Parts, Repair and Refurbishment solutions,...
-
Incident Management Analyst
hace 5 días
Tlaquepaque, México Hewlett Packard A tiempo completoAt HP, we believe in the power of ideas. Our vision is to create technology that makes life better for everyone, everywhere — every person, every organization, and every community around the globe. This motivates us — inspires us — to do what we do. To make what we make. To invent, and to reinvent. To engineer experiences that amaze.**At HP, the future...
-
Planning Manager
hace 4 días
Tlaquepaque, México Hewlett Packard A tiempo completoApplies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies. Manages non‑exempt/exempt individual contributors Omdat supervisors. Has accountability for results of a major program in terms of cost, direction and people management. Provides guidance on process...