Intern - Technical Engagement Service Manager

hace 1 semana

Ciudad de México SAP A tiempo completo

**We help the world run better**

**Meet the team**

Strategic Customer Engagement (SCE) serves to provide a single gateway into SuccessFactors services as delivered by the Product, Engineering, & Cloud Operations organizations. The team fills the role of trusted advisor, responsible for providing strategic customer engagement and advocacy services on behalf of the SAP People Solution organization.

**What you’ll do**

Position title: Intern - Technical Engagement Service Manager
Location: Mexico (Remote 100%)

In this role, you’ll:
Support the SCE Technical Engagement Service Manager with their field support (e.g., CEE, CSM, AE), escalation support (e.g., Incident Management, Problem Management), and customer communications (e.g., RCA, Incident Communications, Change Maintenance Announcements)

Responsibilities of the position may include:

- Maintain relationships with internal audiences and drive customer focus on all SCE initiatives
- Quality Document Management System support.
- Capture, document and communicate executive summary messages for operations related incidents to all internal and external stakeholders.
- Develop communication strategies to effectively engage & inform a defined audience for SCE projects and initiatives.
- Active participation in the Incident, Change and Problem management processes to represent and provide accurate and timely defined communication to customers.

**What you’ll bring**

Experience / Role Requirements
- Currently pursuing a degree in Engineering, System Management, Information Technology, and other related field
- Must be fluent in English and possess excellent written and verbal communication skills.
- Work effectively in a virtual, global team and develop working relationships across the organisation and cultures.
- Working on high visibility incident management or issue escalation and resolution initiatives
- Ability to convert complex technical information and translate it to business language for consumption by our customers and stakeholders.
- Great analytical skills leveraging a data driven approach.
- Exceptional attention to detail as it relates to process and documentation.
- Strong time management skills.
- Working knowledge of the ITIL framework.
- Ability to work in a fast-paced environment, handling multiple priorities.
- Excellent critical thinking and problem-solving skills.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

Requisition ID: 351527 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: #LI-Hybrid

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