Customer Service Representative

Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.

We know that's trying to fancy the terminology, think belts and hoses. Found in motorcycles, conveyer belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?

**WHAT TO EXPECT**

As an innovation leader, we look for ambitious, forward thinking, open-minded and well-rounded individuals to join our global team. As a Customer Experience Associate at Gates, you will be responsible for delivering the best service experience possible to our clients in North America. This is an exciting opportunity to expand your skillset and increase knowledge around customer relationships, analyzing data and our products across hundreds of industries.
- This isn't your typical Customer Service team, you will be joining a truly innovative and customer focused department which sets us apart from our competitors.
- You will act as the primary point of contact for many of our Gates' Key Clients and support inquiries regarding pricing, scheduling and shipping. You will also act as first point of escalation to resolve and provide cross functional guidance on complex customer issues.
- The team takes pride in maintaining positive relationships with all of our accounts through consistent follow-up and has fun doing it
- Our clients are Distributors and/or Original Equipment Manufacturers. We will teach your all about our business to ensure you are successful. We succeed as a team.

**Key responsibilities**:

- Your objective will be independently managing key customer accounts, utilizing customer portals to download/upload order information, product details, analyze data, and utilize open order reports to meet customer delivery requirements.
- Initiate and expedite production for Gates products based on customer requirements.
- Provide Gates product information, competitive product interchange, and product substitutions to customers.
- Support CX team in meeting monthly metrics.

**ABOUT YOU**
- 2-4 years of relevant work experience, preferably with a focus on customer service in a fast-paced, dynamic environment
- Bachelor's Degree, preferred
- Proficient in English (read, write, speak)
- Strong written and verbal communication skills.
- Excellent listening skills
- Self-starter with attention to detail and drive to ensure customer success through relentless follow-up
- Experience building relationships with customers and collaborating with a team
- Interest in learning about our complex and unique customers in the Industrial and Automotive markets
- Requires decisiveness and willingness to take action based on individual customer issues
- Proficiency with Microsoft Word, Excel, and ability to work within database systems
- Disciplined and supportive of guidelines, polices, and metrics as established by the CX team
- Must be legally authorized to work in the United States on a permanent basis without sponsorship

**WHY GATES?**

***Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.

***

**WORK ENVIRONMENT**

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Gates is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.

**ARE YOU DRIVEN BY POSSIBILITY?**

**#LI-KI