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This role in managing and maintaining digital assets while ensuring strict adherence to quality assurance standards and operational efficiency, you will provide vital support to users and stakeholders, collaborate across hubs, and contribute to continuous process improvements. This role demands a proactive mindset, a strong attention to detail, and a focus on data-driven decision-making. You will also be responsible for identifying issues, flagging priorities, and ensuring seamless communication to meet business and service-level agreements (SLAs).

1. Big Picture Responsibilities:

- Oversee the quality assurance and management of digital assets and metadata.
- Provide user support and training while escalating issues to integration partners.
- Drive collaboration across hubs and stakeholders to ensure alignment and adherence to SLAs.
- Contribute to continuous process improvement by identifying inefficiencies and suggesting enhancements.
- Utilize data analytics to support strategic decisions and report on trends.

2. Key Responsibilities:

- User Support & Training: Provide ongoing training, guidance, and communication to users and stakeholders. Act as the primary point of escalation for IT-related business issues, collaborating with Implementation Leads and integration partners as needed.
- Quality Assurance: Manage and audit digital assets and metadata according to strict QA guidelines. Ensure documentation and processes are up-to-date, and flag issues requiring prioritization or escalation.
- Operational Excellence: Work both independently and collaboratively on team tasks, ensuring operational processes are followed and improvements are suggested when necessary. Maintain best practices and ensure all procedures are well-documented.
- Data Analytics: Collect and analyze data to identify trends, inform decision-making, and meet analytics requirements. Support the hub in tracking key performance metrics and ensuring operational alignment with business objectives.
- Collaboration & Communication: Ensure regular engagement with Hub Leads and Brand Stewards. Facilitate communication across hubs to prioritize workload based on trends and business needs.
- Process Improvement: Continuously review operational procedures for optimization opportunities. Recommend changes to improve efficiency and streamline workflows, ensuring process documentation is updated accordingly.

3. Key Values:

- Collaboration: Ability to foster strong teamwork across different hubs and workstreams.
- Accountability: Takes ownership of escalations and ensures resolution with a focus on quality and efficiency.
- Continuous Improvement: Commitment to enhancing operational processes, QA guidelines, and team knowledge sharing.
- Customer-Centric Approach: Ensures high standards in client communication and escalations, with a focus on improving user support and overall client satisfaction.

4. Key Skills:

- Technical Proficiency: Strong understanding of digital asset management systems, metadata auditing, and QA processes.
- Analytical Skills: Ability to analyse data and reports to identify trends and inform business decisions.
- Communication: Clear and concise communication with users, stakeholders, and team members across hubs.
- Problem Solving: Proactively resolve issues and provide solutions to optimize processes.
- Process Management: Familiarity with mapping, documenting, and improving operational workflows to ensure alignment with best practices.
- Teamwork & Independence: Ability to work collaboratively with teams while managing individual responsibilities autonomously.

**KEY ATTRIBUTES**:

- Authenticity - Being present, honest and sincere goes a long way.
- Compassion - Doing the right thing means driving connection within our community and caring for one another.
- Focus on Service - Roll up those sleeves and tackle every problem with a can-do attitude. Remember, help will always be offered to those at ICP
- Providing the Right Resources - Always find a way, you are incredibly capable.
- Earn Trust - We value consistency, reliability, accountability and constantly striving to be inclusive and diverse.
- Take Ownership - It’s important to approach your work with a sense of urgency and responsibility, we recognize that we must meet obligations and focus on positive outcomes.
- Partnership - Collaboration, respecting one another and aligning on your roles and responsibilities are a must.
- Creative Thinking - Last but not least, the willingness to learn and enjoyment of the problem-solving process are vital for our mission.

**EXPERIENCE/EDUCATION**:

- 1 -2 years industry experience in media, digital asset management, librarian sciences or archives preferred but not required
- 1-2 years’ experience using a digital asset management system or other tech system such as a digital library, CMS, PIM, or CRM preferred but not required

Tipo de puesto: Tiempo completo

Sueldo: $6,766.80 - $21,375.57 al mes

Tipo de jornada:

- Lunes