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Technical Analyst 3-Support-22000B88
**Applicants are required to read, write, and speak the following languages***: English, Spanish
**Preferred Qualifications**
**echnical Support Analyst**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our products. A primary point of contact for customers, you are responsible for facilitating customer relationships with Oracle Support, an extremely important phase in the company’s strategy.
Some of the role’s duties include:
- Consulting with customers on complex use of Oracle products
- Contributing significantly towards the “My Oracle Support” Database communities
- Analyzing work load, implementing changes to improve productivity
- Proactively contributing to increasing the team’s efficiency by sharing knowledge, providing feedback about best practices, writing tools
**Qualifications**
Technical degree i.e. BS in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, Chemistry or proven professional and technical experience.
Soft skills:
- Excellent written and verbal communication skills in Spanish and English
- Performing under pressure
- Problem Solver, Analytical thinker
- Flexibility to work in different shifts and off days, including holidays and weekends.
Technical Skills:
- Thorough understanding of the Oracle product features
- Database architecture knowledge and basic database administration
- Familiarity with Linux/ Unix/ Windows Administration concepts
- For the Exadata Team
- Exadata, RAC ,ZDLRA, Backup and Recovery, RMAN, knowledge of various restore and recovery scenarios
- Familiarity with Cloud Architecture (Oracle and/or third parties) and virtualization concepts and tools.
- Networking
Mexico: OTA-RM-MX
**Detailed Description and Job Requirements**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with mínimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.**
**Job**: Support
**Location**: MX-MX,Mexico-Guadalajara/Zapopan
**Job Type**: Regular Employee Hire
**Organization**: Oracle
