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Customer Quality Engineer

hace 3 semanas

Guadalajara, México Amphenol TCS de México S.A. de C.V A tiempo completo

**Descripción**:
Amphenol High Speed Products Group is the market leader in high-speed, high-bandwidth electrical connectors for the Telecom/Datacom market, serving major Tier 1 OEMs globally. Our innovative products are vital to the electronics revolution, with design, sales, and manufacturing locations worldwide. We are currently seeking a **Customer Quality Engineer (CQE)** to join our Cable Backplane Solutions team.

**Responsabilidades**:
**Location**: Guadalajara, MX
**Company**: Amphenol High Speed Products Group

**Responsibilities**:
As a Customer Quality Engineer, you will serve as the primary technical interface between our customers and internal teams on all product quality topics. Your role will involve:

- **
Customer Advocacy & Communication**:

- Act as the customer-facing owner for quality topics, providing timely and professional updates on issues and resolutions.
- Translate customer feedback (Voice of the Customer) into actionable requirements and improvement projects.
- Manage customer portals/scorecards and coordinate responses to audits and surveys.
- **
Issue Management & Root Cause**:

- Lead structured problem-solving initiatives for customer complaints and escalations.
- Own the CAPA lifecycle, ensuring effective containment and corrective actions.
- Define and track SLAs/SLOs for response and resolution.
- **
Quality Planning & Risk Control**:

- Collaborate with Design/Engineering, Manufacturing/Operations, and Supplier Quality to prevent recurrence and enhance quality design.
- Maintain risk artifacts and ensure compliance with customer commitments.
- **
Data, Metrics & Continuous Improvement**:

- Build and maintain dashboards to track performance metrics and identify opportunities for systemic improvements.
- Collaborate with Supplier Quality to address supplier-caused issues impacting customers.

**Requisitos**:
**Qualifications**:
**Must-Have**:

- Bachelor’s degree in Engineering (Mechanical, Industrial, Manufacturing, Electrical, Quality) or equivalent experience.
- 3-7+ years in quality engineering or customer-facing technical roles with direct ownership of escalations and CAPA.
- Expertise in root cause analysis and data-driven decision making.
- Strong communication skills to engage customers and influence cross-functional teams.
- Proficiency with quality/statistical tools (e.g., Minitab/JMP, Excel).

**Nice-to-Have**:

- ASQ CQE, Six Sigma Green/Black Belt, or Certified Internal Auditor (ISO 9001).
- Familiarity with APQP, FMEA, Control Plans, and SPC.
- Experience with customer portals and enterprise systems (e.g., Salesforce, JIRA).

**Attributes for Success**:

- Customer-first mindset with excellent follow-through.
- Analytical and organized, able to prioritize multiple issues.
- Confident facilitator who can align teams on corrective plans and timelines.

If you’re passionate about quality engineering and want to make a difference in a dynamic environment, we want to hear from you