Global Quality Manager, Customer Quality

Company Description
**About Avery Dennison**

**Job Description**:
**About Avery Dennison Smartrac**

Avery Dennison Smartrac bridges the physical and digital world by enabling every physical item to have a digital identity. In doing so, we create the opportunity for businesses to add digital connectivity to any item, ultimately creating a more intelligent and sustainable life.

In industries as diverse as Apparel, Beauty, Food, Logistics, Healthcare, Automotive, and Aviation, Avery Dennison Smartrac RFID inlays and other trigger technologies pair every physical product with its digital twin, creating a sum-total pairing, making every physical product internet-connected. This new connectivity affords radical new possibilities for companies and consumers alike.

**WHAT YOU’LL BE DOING**:
This role will focus on:

- Work with each Avery Dennison Smartrac global site’s QC team by solving the American region's customer escalation quality issues with clear articulation to executives. Drive timely deliverables to address all quality issues by interacting and conducting thorough root-cause analysis, corrective/preventive actions, and/or countermeasures alongside production, local QC personnel, and all necessary functions.
- Identify customer industry quality requirements for related functional stakeholders in driving business project success to build credibility with the customer.
- Drive Functional stakeholders to improve customer satisfaction with the quality and agility of solutions responses.
- Devise and implement world-class quality knowledge and practice (e.g.,8D, Pareto Analysis, Histograms, Cause & Effect Diagrams, PFMEA / QCP, SPC / Cpk, etc.) leveraging on other key functional teams.
- Organize regular reviews with regional inlay manufacturing sites to understand performance metrics and best practices sharing. Ensure end-to-end quality in the RFID manufacturing process through monitoring and auditing of production facilities.
- Coordinate the efficient flow of product specifications and quality control plans with key business function teams such as R&D, Platform, Operations, and Product Line Management.
- Knowledge of Quality standards and test procedures as necessary to comply with Quality system requirements (i.e. ISO9001, ISO 14001, ISO45001, ISO13845, IATF, etc).
- Other tasks assigned by the Global Quality leader.

**Qualifications**:
**WHAT YOU WILL NEED TO BRING TO THE TEAM**:
**Avery Dennison has a long history of being a market leader. Your history is important to us. It should include the following**:

- At least 8+ years of related quality engineering management experience required
- Strong knowledge and acumen in RFID technology (ARC experience) is preferred
- Medical / Pharmaceutical (ISO13845 lead auditor certification) experience is highly preferred.
- Detail-oriented with strong analytical, mathematical, organizational, verbal, and written communication skills
- Ability to interface with cross-functional groups to define and execute overall requirements
- Ability to work well across global boundaries with all levels of management, employees, and willingness to work on a “global clock”.
- Willingness to travel up to 50% or greater where required.
- Excellent communication (oral/written) and interpersonal skills with the ability to convey information clearly, and able to deliver ideas in a tactful and confident manner to both internal and external contacts.
- Ability to prioritize and meet expectations in a fast-paced environment; ‘can-do’ attitude..
- Excellent problem-solving and Quality tools / six-sigma experience with strong lead audit experience.
- Experience working with Google Suite, and Google workplace is a plus.
- Bachelor’s degree required with a preferred major in semiconductors, automation, mechanical, or electronics Engineering.
- Fluent in multiple languages like English, Spanish, Portugal, and Chinese preferred.

Additional Information
**Additional information**

We not only embrace changewe drive it. We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action. We grow strong talent through stretch opportunities only restricted by your interests. We are committed to workplace diversity, both for employees and for the business. We are a force for good, embedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life. Avery Dennison is a great place to work for everyone. We offer
- State-of-the-art facilities
- Workplace & work hours flexibility
- International environment
- A growing team with good spirits
- Competitive total rewards