Operations Analyst R&o

hace 1 semana

Azcapotzalco, México HSBC A tiempo completo

**Operations Analyst R&O**

**Role purpose**

Performing support actions for R&O Team related to processes, quality and compliance ensuring efficiency and efficacy of the department. The Operations Analyst works as focal point between HSBC Global / HR Stakeholders and LAM R&O team, she / he must analyze, cascade and follow up the compliance of the team vs Standards established for R&O globally and locally, meanwhile must deliver tangible resources as manuals, flow charts and instructive slides that helps team members of R&O to accurate perform their roles within the expected quality.

In addition, she / he will get involved in some projects / tasks about continuous improvement, technological tools implementation, process simplification and negotiation with R&O Internal clients and vendors to add Value and facilitate Resourcing and Onboarding Operation and compliance reaching.

**Principal Accountabilities and Responsibilities**
- Project Management related to Innovación and Continuos improvement for Resourcing & Onboarding department (R&O).
- Presentation of initiative results through the delivery of executive reports and slides.
- Follow up and ensure that the team is aligned to the global and local Quality standards through self-audit and performing of working plans based on the results obtained and opportunity areas detected.
- Coordinating / Executing Training sessions for R&O Managers, recruiters and analysts.
- Process mapping and work flow charts.
- Creating of work manuals and support resources for R&O staff.
- Collaborations with other departments and creation of a good flow of communication with them, in order to ensure accurate and positive coordination between HR.
- Internal regional communication of the department.

Requirements

**Experience**
- Excellent knowledge of the recruitment market
- Experience of using relevant software packages, i.e. Experience of using Taleo (or other ATS) and knowledge of broader recruitment technology.
- Project Management knowledge and serious understanding of the continuous improvement importance.
- Experience working in relevant environment/s, i.e. proven track record of process and operational management is desirable but not essential
- Experience of leading the delivery of an excellent customer service and proactively look for innovative ways to improve the service delivered to customers
- Experience with a track record of making complex business decisions with authority, even in times of ambiguity, considering the potential long term risks and implications

**Abilities**:

- Understanding and experience of a global resourcing function.
- Problem solving and GAP´s analysis.
- Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences.
- A comprehensive understanding of the regulatory frameworks and compliance requirements associated with financial services and experience of working within these.
- English level: Intermediate (desirable)

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