Appointment Setter

hace 2 semanas

Desde casa, México Advisor Internet Marketing A tiempo completo

As our Appointment Setter Client Services Representative, you’ll be conducting daily phone calls from your home office to schedule meetings with prospects and our sales representatives.

*We are looking for someone who loves putting a smile on a client’s face regardless of the situation. You'll be perfect for the role if you are a diligent and very detail-oriented person who loves helping people over the phone, is ready to go the extra mile, and becomes excited by helping our customers feel unique and appreciated.

*We’re looking for the right person for the role - someone who is heart-centered, authentic, living purposefully, and positive about life. Our team is dedicated, dynamic, goal-loving, and if you want to join us, it’s a must that you are, too. You MUST have exceptional customer service skills, a fast and reliable internet connection, and be tech-savvy, agile, and adaptive to change. This is a VIRTUAL position with video team meetings on a weekly basis.

Job Duties:

- Be the main point of contact for warm prospects who are looking for answers regarding our services that have filled out our contact forms on our website.
- Answer inbound calls and chats from prospects (who are mostly retired or approaching retirement) with questions.
- Conduct a high volume of outbound phone calls to potential clients (in real-time as they come in) to schedule appointments for sales reps.
- Achieve the highest level of customer satisfaction through one-call resolution typically by scheduling the appointment.
- Coordinate any necessary communication between our sales reps and prospects.
- Reset appointments on behalf of our sales reps.
- Maintain a daily log of calls and appointments made to new leads and prospects, including detailed call notes.

*These are the **required** skills that you MUST have for this position:

- Ability to sense customer problems before they go too far and take proactive action to address them before damage is done.
- Ability to solve problems/issues with speed and effectiveness.
- Dependable, reliable, and overall go-getter attitude.
- Thrive in a fast-paced team environment and are not afraid to be transparent in daily communication.
- A minimum of 2 years of customer service experience in a professional or business field, preferably related to appointment setting and in a virtual setting.
- Excellent ENGLISH verbal, written, and customer service skills.

Pay: $22,000.00 per month

**Experience**:

- call center: 2 years (required)

**Language**:

- English fluently (required)

Work Location: Remote

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