Empleos actuales relacionados con Concierge-chief - Punta de Mita - Marriott International, Inc
-
Chief Concierge
hace 4 semanas
San Miguel de Allende, México HOTEL BOUTIQUE NUMU A tiempo completoHotel Boutique NUMU nos encontramos en búsqueda de Chief Concierge, con el objetivo de ofrecer experiências exclusivas y memorables para los huéspedes.Funciones Especificas:1. Atención personalizada a los huéspedes.2. Asesoramiento personalizado.3. Solución de problemas.4.Planificación de itinerarios personalizados.Tipo de puesto: Tiempo...
-
Chief Concierge
hace 1 semana
San Miguel de Allende, México Rosewood San Miguel de Allende A tiempo completoProporcionar información en general a los huéspedes y visitantes, organiza de manera eficiente y cortés cualquier tipo de solicitud especial. El concierge se encarga de que cualquiera que sea la petición del huésped esta sea cumplida sin importar períodos cortos de tiempo, distancia o idioma. Se encarga de dar seguimiento a todas las solicitudes de un...
-
Chief Concierge
hace 2 semanas
San Miguel de Allende, México Rosewood San Miguel de Allende A tiempo completoProporcionar información en general a los huéspedes y visitantes, organiza de manera eficiente y cortés cualquier tipo de solicitud especial. El concierge se encarga de que cualquiera que sea la petición del huésped esta sea cumplida sin importar períodos cortos de tiempo, distancia o idioma. Se encarga de dar seguimiento a todas las solicitudes de un...
-
Chief Concierge
hace 2 semanas
Ciudad de México INTEGRA POSTVENTA A tiempo completoIMPORTANTE EMPRESA, LIDER EN SU RAMO SOLICITA:**CONCIERGE****Requisitos**:- Lic. En Administración de empresas Turísticas o afín. (CONCLUIDA)- Mínimo un año de experiência.- Sexo indistinto.- Conocimientos en sistemas hoteleros.- Recepción.- Administración de inventarios.**Inglés capaz de sostener una conversación. (INDISPENSABLE)**- **¿QUÉ...
-
Concierge
hace 1 semana
Punta Mita, México Marriott Hotels Resorts A tiempo completoRespond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the...
-
Concierge
hace 2 semanas
Punta Mita, México Marriott Hotels Resorts A tiempo completoRespond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the...
-
Concierge
hace 4 semanas
Punta de Mita, México Marriott International, Inc A tiempo completo**Número de Empleo** **Categoría de Empleo** Rooms & Guest Services Operations**Ubicación** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico VER EN MAPA**Horario** Full-Time**¿Ubicación remota?** N**¿Reubicación?** N**Tipo de Posición** Non-Management**Descripción del Trabajo**Atender a las solicitudes de preparativos o...
-
Concierge
hace 3 semanas
Punta de Mita, México Marriott International, Inc A tiempo completo**Additional Information****Job Number** **Job Category**Rooms & Guest Services Operations**Location**The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico, 63734**Schedule**Full Time**Located Remotely?**N**Position Type** Non-ManagementAPTITUDES DESEABLESEducación:Título de estudios secundarios o certificado equivalente de un programa...
-
Concierge
hace 2 días
Punta de Mita, México Marriott International, Inc A tiempo completo**Número de Empleo** 23196002 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **Descripción del Trabajo** Atender a las...
-
Spa Concierge
hace 2 semanas
Punta Mita, México Marriott Hotels Resorts A tiempo completoSchedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with...
Concierge-chief
hace 2 semanas
**Job Number** 23153951
**Job Category** Rooms & Guest Services Operations
**Location** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required
**CORE WORK ACTIVITIES**
**Maintaining Concierge Goals**
- Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
- Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.
- Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.
- Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).
- Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.
- Provides check-in and check-out services and handles reservations when needed.
- Maintains knowledge of rooms and their locations, services and facilities of the hotel.
- Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.
- Responds to emergency situations using appropriate procedures.
- Maintains awareness of daily operations and events at the hotel.
- Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements
- Provides warm welcome and anticipation of guest needs throughout their stay.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.
**Ensuring Exceptional Customer Service**
- Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.
- Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Supports employees understanding of customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
**Additional Responsibilities**
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Informs and/or updates the executives and the peers on relevant information in a timely manner.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob As
