Manager People Advisory

hace 6 días

Azcapotzalco, México HSBC Global Services Limited A tiempo completo

**Manager People Advisory**

**Role purpose**
To be a trusted partner empowering managers and employees with proactive guidance, that drives sustainable business success

**Main activities**:

- Support people managers and employees in navigating complex people challenges across the spectrum of HR Services with coaching and advice to help resolve the challenges.
- Relationship manage and co-ordinate support for enquiries that touch multiple areas of HR, this may involve co-ordinating multiple HR specialists to resolve complex people issues.
- Support complex interpretation of policy and procedures and provide oversight of some complex events which need higher touch handling (e.g. redundancy programme) working with the HR Business Partner, HR Consultants and Specialist teams where required.
- Support the Change journey for People managers around a broad range of HR Processes. Give support and encourage customer adoption of HR Systems and tools.
- Support understanding of how HR products and services are received to continuously improve the overall workforce experience by using case and knowledge management tools to identify trends in the questions and challenges colleagues have.
- Identify improvements to make HR services and products (and the supporting policies and processes) even better for the workforce based on data from case and knowledge management tools
- Provide the appropriate level of support for Senior Executives (Global Career Band 0-2) providing end to end co-ordination and quality assurance of queries and transaction resolution.
- Provide proactive support to managers and employees on different matters.
- Qualifications - Internal

**Essential**
- Practical experience gained in one or more of Employee Relations, Performance & Reward or Learning & Talent Development. This may have been gained in an HR role or from managing a team of people.
- Ability to understand complex situations and provide clear guidance and, where necessary, challenge to others.
- Accurate and detail conscious, able to quickly spot errors in data and gaps in information, confidently seeking clarification and explanation.
- A proactive self-starter with a “can-do”, customer focused approach who can learn quickly from experience.
- An understanding of the business environment (within HSBC and/or the industry) to ensure that advice & guidance aligns with business aims & goals.
- Service now knowledge a plus.
- English is required as this position is mainly focused on providing service to USA employees and managers in complex scenarios.

**Desirable**
- Financial Services (or Professional Services) background
- Experience of managing the people aspects of change programmes.
- You’ll achieve more when you join HSBC_

At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care

**Issued by HSBC Electronic Data Processing (México) Private LTD

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