Security Assistant Manager

Summary

The Security Assistant Manager for the hotel is responsible for supporting the Security Manager in overseeing the safety and security operations of the hotel premises, guests, staff, and property. This role ensures that all security protocols are followed, security staff are properly trained, and the hotel operates in compliance with safety regulations. The Security Assistant Manager also plays a key role in responding to incidents, managing risks, and maintaining a safe environment for both hotel guests and employees.

**Key Responsibilities**:

- **Supervision & Team Management**:

- Assist in managing and overseeing the security team, ensuring all shifts are properly staffed and security personnel are performing their duties effectively.
- Supervise security officers on duty, providing guidance, support, and direction in their tasks.
- Assist in recruiting, training, and mentoring security staff, ensuring they understand hotel-specific security protocols and guest service expectations.
- **Hotel Security Operations & Procedures**:

- Ensure all security measures are implemented and maintained, including guest room security, public area patrols, surveillance systems, and access control points.
- Oversee the monitoring of security systems, such as CCTV cameras, alarm systems, and fire safety systems, ensuring they are functioning at all times.
- Assist in executing hotel emergency response plans, including evacuations, lockdowns, and emergency medical situations.
- **Incident Response & Reporting**:

- Respond promptly and professionally to security-related incidents, including theft, trespassing, disturbances, or guest complaints, while maintaining a high level of guest service.
- Investigate security incidents thoroughly, document the details, and provide comprehensive reports for management review.
- **Risk Management & Safety Compliance**:

- Identify security risks and vulnerabilities throughout the hotel, advising on ways to enhance security and prevent incidents.
- Ensure that all hotel areas, both back-of-house and guest-facing, comply with safety regulations and hotel-specific policies.
- Monitor and assess hotel security procedures regularly and implement improvements where needed.
- **Guest & Staff Safety**:

- Prioritize guest safety by ensuring a secure environment for all visitors, responding to concerns, and addressing any safety hazards that could impact the guest experience.
- Provide a visible security presence in public areas, such as the lobby, parking lots, and entrances, ensuring a sense of safety for hotel guests and employees.
- Assist with hotel staff safety training, including emergency procedures, and act as a resource for staff when security-related issues arise.
- **Surveillance & Monitoring**:

- Monitor security cameras, alarms, and access control systems to detect suspicious activity or breaches of security.
- Ensure that hotel entrances and restricted areas are secure, limiting access to authorized personnel only.
- Review surveillance footage regularly to identify potential security risks or incidents.

**Qualifications**:

- Proven experience in security management or as a security supervisor in a luxury hotel or similar hospitality environment.
- Strong leadership and supervisory skills with a focus on customer service.
- Knowledge of security systems, surveillance equipment, and hotel-specific security protocols.
- Ability to manage emergency situations and respond calmly under pressure.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to maintain a visible and approachable presence for guests and staff.
- Understanding of local and national safety regulations and compliance standards.