Export Analyst

**Customer Service Analyst**

You may know McCormick as a leader in herbs, spices, seasonings, and condiments - and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team. McCormick employees - over 14,000 of us across the world - are what makes this company a great place to work.

We are hiring immediately for a full-time **Customer Service Analyst**

**Why join us?**

The best people deserve the best rewards. In addition to the benefits you’d expect from a global leader we also offer:

- Competitive pay based on experience, annual bonus and yearly increases based on performance
- Career growth opportunities and promotions, we love to promote from within
- Flexibility and Support for Diverse Life Stages and Choices
- We don’t just care about revenue. We prioritize our communities and the planet we share. We are proud to be awarded as a Top 50 company for diversity and have multiple most sustainable company awards (including #6 global ranking)
- Incentives such as retirement match program

**Position Overview**

The Export Analyst is responsible for providing excellent customer service and order management while maintaining strong professional relationships with assigned customers, sales and supply chain teams and external business partners. The Export Analyst will be required to use analytical tools, reports, and partnerships to identify operational gaps and develop sustainable solutions to maximize internal and external efficiency and customer satisfaction. Serves as process expert by providing valuable insight and expertise across departmental looking for standardizations and optimizations in CS/business processes.

**Responsibilities**:

- Investigate requirements and complete documentation for exporting of products to foreign countries
- Manages the freight forwarders in addition to performing routine customer service functions
- Manages financial aspects of orders to include invoicing to customers
- Investigate and resolve service inquiries about order fulfillment and order delivery status from internal and external customers
- Work with others to implement supply chain efficiency improvements

**Required Qualifications**:

- 3+ years experience in Customer Service, Supply Chain or Logistics. Direct customer contact a plus.
- Thorough understanding of foreign trade/regulations and of foreign market conditions
- Exceptional understanding of Export business concepts, practices, procedures, and shipping requirements
- Advanced English skills (speaking, writing, and reading)
- Excellent interpersonal and relationship management skills
- Effective communication skills, both orally and in writing, with individuals at all levels that allows for collaboration with business partners. Involves significant exchange of information in a concise and logical way.
- Strong analytical skills, intermediate Microsoft Office (Excel, Word), experience with ERP systems, and independence in addressing and solving issues with internal and external customers. Ability to identify and drive process improvements.
- Proven record of achieving results: ability to manage varied tasks and adapt to changing priorities
- Ability to lead small projects with little formal oversight

We’re a global company, so no matter where we work, from Melbourne to Mexico City, and every region in between, we all work together.

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future.

Pay: $25,000.00 - $30,000.00 per month

Ability to commute/relocate:

- Atizapán de Zaragoza, Méx.: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer Service, Distribution, Logistics or Supply Chain: 2 years (preferred)

**Language**:

- English (required)