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Company Description
Sun Point Wellness is a counseling center located in Lancaster, Pennsylvania. At Sun Point, our mission is to provide excellent care to both our clients and the Sun Point team. We actively foster a culture of empathy, transparency, and collaboration. We accompany clients and Sun Point team members in achieving their goals in order to thrive in their lives, while holding a safe space by honoring diversity and inclusion for all.
We are currently looking for our newest team member
**Job Description**:
**Qualifications**:
**Requirements**:
- Bilingual - Proficient in English and Spanish
- Previous experience in client care/customer service, billing, insurance.
- Undergraduate degree, preferably in administration.
- Full time availability
Desired Skills
- Attention to detail
- Good communication skills
- Positive Attitude
- Problem Solving
- Time Management
- Collaboration
- Customer Service Focus
- Proactivity
Additional Information
**Responsibilities**:
- Assist client care team in guiding clients through the intake process.
- Assist in keeping track of unpaid balances and contacting clients.
- Create payment plans with clients when necessary.
- Issue Invoices for clients and assist with their questions and concerns regarding billing.
- Keep updated records and create reports.
- Review insurance coverage and benefits related to mental health for clients and communicate this information to them in a clear and succinct manner.
- Submit claims to insurance for the sessions that clients have taken at Sun Point.
- Check Explanation of Benefits (EOBs) for particular cases.
- Contact member services when it is needed to get further clarification on benefits/claims.
- Other duties as assigned.
