Senior Panel Relations Coordinator I

hace 2 semanas

Guadalajara, México The Nielsen Company A tiempo completo

**Company Description**
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

As a Senior Panel Relations Coordinator I, you'll play a vital role in shaping the future of media measurement. You'll be the face of Nielsen, interacting with and supporting our valued panel families in the US and Mexico. This is an exciting opportunity to join a global leader and make a real impact.

This role is a **Hybrid position** with a requirement to work in the office (**3 days**) and has flexibility for working from home. The majority of the time will be spent working in the office.

**Responsibilities**:

- Cultivate and maintain strong relationships with Nielsen panel families
- .Conduct engaging phone interviews to verify eligibility and ensure seamless onboarding.
- Guide households on proper equipment installation and maintenance, troubleshooting technical issues remotely.
- Collect accurate device information and ensure data collection integrity.
- Exceed performance goals related to sample quality and customer satisfaction.

**Qualifications**
This is a **hybrid position,** requiring a mix of in-office work at our Guadalajara location and remote work.
- ** Bilingual Proficiency: Fluency in both English and Spanish (written and verbal) is essential.**:

- Strong Communication & Interpersonal Skills: Excellent negotiation and customer service skills are required, with sales experience a plus.
- Technical Proficiency: Requires strong computer skills (iOS, Windows, Google Applications), software systems aptitude, and knowledge of WiFi and networking.
- High school diploma or equivalent work experience.

**Benefits**:

- Base Salary: 21,000 MXN
- Hybrid position
- Workplace Computer Equipment
- IMSS (Mexican Social Security Institute)
- 30 days of bonus
- 16 days of vacation after the first year
- Life Insurance
- Major Medical Expense Insurance
- 9% Food Stamps
- 13% Savings Fund
- 50% Vacation Bonus

**Additional Information

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