IT Help Desk

**Who we are**:Innovex designs, manufactures, and installs mission-critical drilling & deployment, well construction, completion, production, and fishing & intervention solutions to support upstream onshore and offshore activities worldwide. Our "**No Barriers" **culture empowers our teammates and customers to take calculated risks; enables them to eliminate inefficiencies; and inspires them to solve problems - all resulting in mutual success. We are searching for an I.T. Help Desk Associate. Our helpdesk associate will serve as the first point of contact for customers who need technical assistance. You will be responsible for performing in person and remote assistance for troubleshooting issues and determining the best solution based on the issue and details. If you have a roll up your sleeves, CAN-DO attitude, please read the job description below **Responsibilities**: - Manage help desk tickets in a timely manner by troubleshooting, diagnosing, and resolving technical hardware and/or software issues, in person or remotely. Providing accurate and quick resolutions ensuring a great customer experience. - For those unresolved issues, provide the appropriate information, in a timely fashion, to the next level of support personnel to ensure requests are followed through till resolution. - Keep well documented records/logs of problems and their resolution. - Install, configure, and maintain phones, printers, desktops, and other related equipment/devices/systems. - Passing on any feedback or suggestions by customers to identify improvements to the internal team. - Maintains confidentiality regarding the information being processed, stored, or accessed by the end users on network. - Provide other duties and functions as requested by manager. **Job Requirements**: - Communication Skills - Analytical skills - Business Awareness - In depth knowledge of computer systems and mobile devices - Excellent communication and people skills - Firsthand experience with diagnosing and resolving basic tech issues. - Bilingual - Spanish/English - 1-3 Years experience with IT work and Help desk Pay: $15,000.00 - $30,000.00 per month Ability to commute/relocate: - Villahermosa 86287 Centro Tabasco, Villahermosa Centro Tabasco, Villahermosa: Reliably commute or planning to relocate before starting work (required) **Language**: - English (preferred) Work Location: In person