Banamex- Ops Sup Analyst 1

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. **Responsibilities**: - Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms) - Provide regular status updates for all project participants and create presentations for steering committee updates - Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements - Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines - Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines - Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements - Create, manage and maintain project plans and act as the project manager for all follow ups across various departments - Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices - Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. **Qualifications**: - Previous relevant experience preferred - Proficient in Microsoft Office - General knowledge of client reporting across the industry and our competitors - Working knowledge of SQL environments and database queries - Proven organization and time management skills - Demonstrated problem-solving and decision-making skills - Consistently demonstrates clear and concise written and verbal communication skills **Education**: - Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Apoyo en el monitoreo de proceso de conciliacion BAU para proceso de productos de CREDITO ECS Dar seguimieto puntual a procesos, identificar desviaciones, generar los incidentes y los escalamientos correspondientes. - Licenciatura o equivalente - Manejo de herramientas OFFICE, conocimiento contable y de conciliacion - Habilidades de comunicación, entedimiento contabilidad y capacidad de analisis - Conocimiento en herramientas OFFICE - Comunicación efectiva con equipos externos e internos - Disponibilidad para aprender nuevos procesos Conocimiento contable y experiência en conciliaciones bancarias y/o servicios. Manejo de herramientas internas o conocimientos afines (FULL SUITE" y "FRONTIER) Conocimientos de funcionalidades de sistemas de ECS tarjetas de credito Experiência en comunicación con tareas multidiciplinaria**Job Family Group**: Operations - Core - **Job Family**: Operations Support - **Time Type**: Full time - **Most Relevant Skills** Please see the requirements listed above. - **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter.- - View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._