Gerente de Distrito Postventa

This is a Hybrid role: This position requires to work 3 days on site 2 days at home remote on a full-time basis

As a **District Manager Aftersales**, your responsibilities will be:

- Sales targets and market share

Assisting the dealer in implementing initiatives to increase customer pay business.

Focus on processes and performance at Service lane.

Search for promotions and market opportunities to bring customers to service lane.

Incorporate aftermarket initiatives within the overall business plan distributor.

Support dealers with RIM in order to optimize and meet required targets for compliance.

Promote and include dealers in marketing plan as guide for increasing customer retention.
- Improve customer retention

Ensuring that information is shared by dealers by means of DDS.

Incorporate the concept of customer retention in the overall business plan distributor.

Guide the integration of Aftersales as one whole team (parts and service).

Promoting participation and effective use by the dealer in GMM retention initiatives: BDC (Business development Center) and marketing strategies.
- Supporting the initiative of Outstanding Customer Experience (OCE)

Improving NPS.

Supporting the implementation of the standard GMM operation and facilities.

Ensure staff aftermarket distributors are trained / certified.

Representing GMM and its brands as ambassador.

Implementation of job control.
- Maximize the profitability of Distributor

Assisting the dealer in identifying areas to improve profitability through business process.

Ensuring that the dealer takes advantage of rebates and incentives available
- Development of plans to improve the performance of the distributor in the scorecard

**Additional Job Description**:

- This position requires the ability to legally operate motor vehicle on a regular basis

+3 years of experience in similar roles

**Education**:

- Industrial Engineering, Bachellor in Bussiness or similar.

**Languages**:

- English language proficiency. This role requires communications conducted in English

**Skills**
- Innovation Management
- Problem Solving
- Dealing with Ambiguity
- Managerial Courage
- High level of oral and written communication skills
- Interpersonal skills to work effectively with others
- High level analytical ability where problems are unusual and complex

**Experience**
- Recommended previous jobs in automotive industry as Business Manager or District sales manager.
- Project management.

**Value proposal**
- Competitive salary
- Superior benefits to the law
- Career development platform
- Ongoing training
- Benefits in vehicles.

In case you need any reasonable adjustment to continue with your process, let your recruiter know.

Just so you know diversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.

**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**:
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

**Diversity Information**:
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.