Customer Services and Sales Representative

hace 2 semanas

Playa del Carmen, México Riviera Maya Catamarans A tiempo completo

Job Title: Customer Services and sales representative

Working days: 5 days per week, 8 hours a day. (2 days off a week)

Department/Group: SALES

**Salary**: $16,000 MXN for the first training month, base salary will raise at month #2 and a bonus structure will be added on month #3

Location: PUERTO AVENTURAS marina, MÉXICO

Job Description: Riviera Maya Catamarans is looking for an experienced and motivated sales agent. This is an onsite, in-office, position in Puerto Aventuras Marina. Sales and Supreme Customer Service Skills are required.

RMC is a re-seller company that offers boat tours (public and private) in the whole Riviera Maya and Cancún.

The company culture at Riviera Maya Catamarans, associated with businesses is relaxed; however, the aims and goals are high, as are expectations for our team members. Staff is expected to self-manage, self-motivate and work in a task-oriented manner, focusing on making sure, the work is done well and on time.

**Requirements**:
This position requires a person with formal sales training, ideally in tourism, and no less than 2 years’ experience working full-time in the travel industry, ideally with a tour operator.

**In addition, applicants must be fluent in written and spoken English and Spanish.**

Role and Responsibilities

The sales agent will be responsible for the day-to-day sales operations. This includes, but is not limited to:
Sales/Marketing:

- Customer services, (Online, over the phone, chat, whatsapp, etc) ensuring high levels of customer satisfaction
- Answering ALL sales channels in a timely manner throughout the day, preferably within 15 minutes of receipt.
- Make quotes and provide information in the system for direct clients, travel agents and concierges.
- Making invoices, taking payments over the phone or website link, monitor payments.
- Confirm bookings with vendors.
- Checking Google reviews, yelp and Tripadvisor, and other review sites and responding where necessary
- Helping to ensure great guest experiences and promoting/upselling other services
- Monthly reports. (Hubspot, quotes, drop HOLDS, report for bookings and confirm with vendros, etc)

Operations:

- Assist with Operation when needed.
- Checking in and greet of groups / check out
- greet out.
- Opening / Closing office and ensuring everything is in order

Preferred Skills:

- Excellent computer skills with good knowledge of Microsoft Office Programs and other project management software.
- Flexible, proactive, self-motivated with excellent team work skills
- Excellent communication skills
- Revenue and goals orientated
- Strong organizational skills with attention to detail
- Problem solving skills
- Strong interpersonal skills

Pay: $16,000.00 - $20,000.00 per month

**Experience**:

- Ventas: 1 year (required)

Work Location: In person

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