Sr IT Support Engineering Associate

hace 1 semana

Ciudad de México Gilead Sciences A tiempo completo

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

**Job Description**:
Specific Responsibilities & Skills

With guidance, works with leaders of various departments to provide updates and identify existing or potential challenges to site operations and communicates these needs up their chain-of-command for solutions and escalations.

With guidance, coordinates with Site Support technicians from other regional offices to ensure policies and procedures are being followed and escalates any issues to management.

Typically provides Tier 1 and Tier 2 IT support services for standard issues or needs, such as technology set-up or basic technical support needs, following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Assisting with current technologies such as: O365, OneDrive, Teams, SharePoint and Zoom. Both Apple and Windows experience required.

Mobile device support and troubleshooting, multiple operating systems and device types.

Qualifications- High School and Five Years’ Experience OR
- Associate Degree and Four Years’ Experience OR
- Bachelor's Degree and Two Years’ Experience OR
- Masters' Degree- IT helpdesk or related experience in a business environment in life sciences is a plus.- Configuration, testing or trouble-shooting experience in assigned IT area / domain.- Business process engineering and project management experience is a plus.- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role with relevant experience.- Hands-on experience with Windows and Mac OS environments.- Excellent problem-solving and communication skills.- Bi-lingual capability is required, should be fluent in English and Spanish.- Ability to provide step-by-step technical help, both written and verbal.- Good Manufacturing Practice (GMP) or other regulatory industry experience would be an asset.

For Current Gilead Employees and Contractors:

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