Shift Manager Jr, Worldwide Operations
hace 24 horas
**DESCRIPTION**:
Amazon opened its doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online.
Delivery Shift Manager Jr is the support for the completely last mile operations within a delivery station. The role is responsible for managing a +30 hourly team, safety metrics, attrition, payroll, shifts, vacations, overtime and the AMZL OPS metrics; delivery efficiency, number of routes, cost per shipment. In addition, this role gives support in purchasing tools, services and consumables for the station.
The impacts of this position are:
Operational KPIs and cost goals in the strategic plan. The overriding goal is to maximize customer satisfaction and through this long term shareholder value.
Key job responsibilities
**Responsibilities**:
- Create balance between “Work hard” and “Have fun” with associates under scope
- Ensure the team execution to accomplish the business goals
- Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations
- Processes Mapping activities.
- Assist in the development, documentation, deployment and monitoring the key business processes which support all internal processes of AMZL Mexico.
- Follow up the KPIs of operations within the delivery station.
- Actively supports and promotes organization change.
- Dive deep analysis of KPIs
- Support the ACES team, customer service or other upcoming goals.
- Measure drivers’ performance, discipline and customer experience service
- Internal audits execution.
- Support and participate in the quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan.
- Implement change and/or develop new processes as required to provide ability to better service Amazon customers, focus on reducing cost.
- Implement and develop the delivery stations workflow and metrics according to the standard work and book of processes
**BASIC QUALIFICATIONS**:
- Work a rotating, flexible schedule, including nights, overnights, weekends and holidays. Able to work 40 hours/week, and overtime as required
- 1+ years of professional work experience
- High school or equivalent diploma
- Speak, write, and read fluently in Spanish
**PREFERRED QUALIFICATIONS**:
- Speak, write, and read fluently in English
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Experience in Lean methodologies
- Bachelor's degree in business, engineering, operations, supply chain, transportation logistics
- Experience managing departments KPIs and driven results
- Logistics Background from Operations environment, preferably from First-Middle Mile Ops.
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