Customer Support and Software Trainer

hace 6 días

Mérida Centro, México BillboardPlanet LLC. A tiempo completo

**Key Responsibilities**:

- **Curriculum Development**:
Create comprehensive training materials including course outlines, presentations, hands-on exercises, and reference guides covering all aspects of the company's software functionalities relevant to customer support interactions.
- **Training Delivery**:
Conduct in-person and online training sessions for new and existing customers, covering software features, troubleshooting procedures, and best practices for customer interaction.
- **Performance Evaluation**:
Assess Customers understanding of their software understanding, and identify areas needing additional support.
- **Knowledge Updates**:
Stay current with software updates and new features, incorporating relevant information into training materials to ensure accuracy and relevance.
- **Technical Support**:

- **Feedback Loop**:
Gather feedback from customers and to identify areas for improvement in training programs and address knowledge gaps.
- **Quality Assurance**:
Review customer support interactions to ensure effectively utilizing the software knowledge gained during training.

**Required Skills**:

- **Software Expertise**:

- **Training Delivery Skills**:
Excellent communication and presentation skills to engage trainees and effectively convey technical information.
- **Customer Service Focus**:
Ability to empathize with customer needs and provide clear, concise explanations to resolve issues.
- **Technical Aptitude**:
Familiarity with learning management systems (LMS) and other training tools to create interactive learning modules.
- **Adaptability**:
Ability to adjust training content based on changing software updates and customer feedback.
- **Language**:
English - Reading, Writing, Communication

Spanish - Reading, Writing, Communication

**Work Environment**:

- Primarily office-based, with potential to deliver training sessions remotely depending on the company structure.

**Career Progression**:

- Advance to a senior training role, overseeing a team of trainers and developing more complex training programs.
- Transition into a technical support leadership position, managing a team of customer support agents.

Pay: $13,000.00 - $15,000.00 per month

Work Location: In person

Expected Start Date: 01/03/2025

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