Customer Service Rep
hace 7 días
The Customer Service Representative 5 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Manage client inquiries, ensuring proper investigation and timely resolution that is compliant with departmental standards - Develop and maintain client portfolio through regular calls and face to face interaction, as needed - Provide clients with transactional and inquiry activity scorecards and host review calls with clients related to productivity and usage of self-service tools - Inform customer about problems (system failures, market issues) and provide regular resolution updates - Escalate customer feedback, processing delays and errors appropriately - Maintain knowledge of new market and regulatory requirements affecting client portfolio/base - Ensure adherence to all departmental standards and maintain control environment - Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. **Qualifications**: - 2-4 years of relevant experience - Experience in customer service and/or finance - Proficient in Microsoft Office - Proven critical thinking and crisis management skills used to problem solve and make decisions - Consistently provide attention to detail to ensure accuracy - Consistently demonstrate clear and concise written and verbal communication - Consistently deliver high-quality customer service with focus on building client relationship and achieving results **Education**: - High school diploma or equivalent Formación académica: Bachillerato Concluido.**Job Family Group**: Customer Service - **Job Family**: Institutional Customer Service - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
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Customer Service Rep Team Lead-mxg
hace 5 días
Zapopan, México TTI, Inc. A tiempo completoTTI, Inc., is in search of our next Customer Service Rep Team Lead for our Mexico branch. The Customer Service Rep Team Lead provides support to the branch sales force by assisting the Customer Service Team, the coordination of special customer request, and issue resolution.Headquartered in Fort Worth, TX, TTI, Inc. is the world’s leading authorized...
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Customer Service Rep Team Lead-mxg
hace 7 días
Zapopan, México TTI, Inc. A tiempo completoTTI, Inc., is in search of our next Customer Service Rep Team Lead for our Mexico branch. The Customer Service Rep Team Lead provides support to the branch sales force by assisting the Customer Service Team, the coordination of special customer request, and issue resolution. Headquartered in Fort Worth, TX, TTI, Inc. is the world’s leading authorized...
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Customer Service Rep
hace 5 días
Zapopan, México Citi A tiempo completoThe Customer Service Representative 5 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Manage client...
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Customer Service
hace 5 días
Zapopan, México J&W consultores A tiempo completoImportante empresa de embalaje y empaquetado de productos de tecnología ubicada en Col. los periodistas (periférico y lopez mateos) esta en búsqueda de **Customer service-Inglés 70%.** $21.000 mensual nominal. $2.100 bono de asistencia. $2.100 bono de puntualidad. $2.000 vales de despensa. Horario de L-V 8:00 am a 6:00 pm Licenciatura terminada. Dar...
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Agente de Servicio Al Cliente Bilingüe
hace 2 horas
Zapopan, México Customer Service IS A tiempo completo**Vacante para la empresa Customer Service IS en Zapopan, Jalisco**: **Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas y una...
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Banamex Customer Service Rep
hace 5 días
Zapopan, México Citi A tiempo completoThe Customer Service Representative is an entry-level position responsible for providing assistance to branch employees, enabling a positive customer service experience and executing day-to-day banking activities in coordination with the Customer Service function. The overall objective is to promote high quality customer service to Citi clients and to...
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Customer Service Specialist
hace 4 semanas
Zapopan, México Trabaja en Intugo A tiempo completo**We are hiring Customer Service specialist**Requires:**TWO YEARS’** EXPERIENCE IN CUSTOMER SERVICE OR RELATED FIELD- EXCELLENT CUSTOMER SERVICE SKILLS- ADVANCED ENGLISH- PROFICIENT WITH MICROSOFT (EXCEL, POWERPOINT, ETC.)- HIGH SCHOOL DIPLOMA OR EQUIVALENTActivities:- MONITOR DAILY GPS REPORTS- REPORT OUT AS REQUIRED BY THE DEPARTMENT- IDENTIFYING...
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Customer Service Representative
hace 4 semanas
Zapopan, México Mphasis A tiempo completoWho are we looking for?Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses. In consumer sales focused companies, customer service reps provide phone-based support to customers to help resolve product issues, answer account and billing questions, and in some cases,...
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Banamex Customer Service Rep
hace 7 días
Zapopan, México Citi A tiempo completoThe Customer Service Representative is an entry-level position responsible for providing assistance to branch employees, enabling a positive customer service experience and executing day-to-day banking activities in coordination with the Customer Service function. The overall objective is to promote high quality customer service to Citi clients and to...
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Customer Service
hace 2 semanas
Zapopan, México J&W consultores A tiempo completoImportante empresa de embalaje y empaquetado de productos de tecnología ubicada en Col. los periodistas (periférico y lopez mateos) esta en búsqueda de **Customer service-Inglés 70%.**$21.000 mensual nominal.$2.100 bono de asistencia.$2.100 bono de puntualidad.$2.000 vales de despensa.Horario de L-V 8:00 am a 6:00 pmLicenciatura terminada.Dar seguimiento...
