People Operations Leader Americas

Job SummaryInternational Flavors & Fragrances (IFF), is a global leader in the design and development of taste and scent experiences enjoyed in thousands of products sold around the world. Our Americas HR Service Center in Mexico City is currently hiring a Regional Manager who will oversee full life cycle HR support to over 6,000 employees across North and South America.
This is a great opportunity to lead a growing and evolving function with the HR organization at IFF.

We’re seeking a dynamic HR Shared Services Leader to lead our Americas team of multi-lingual HR Analysts. In this role, you’ll oversee the day-to-day operations of our regional service center, ensuring high-quality support across the employee lifecycle—from onboarding to offboarding.

You’ll be a key partner to HR and business leaders, driving service delivery, process improvement, and team development in alignment with our global HR transformation goals.

**Job Description**:

- Oversee the daily operations for the Americas center
- Ensure all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service to customers
- Partner with regional HR stakeholders, staying connected to upcoming events, sharing SSC performance data and responding to operational concerns
- Partnering with the GPO organization on the transition of activity to Shared Services ensuring proper resourcing, training, documentation and post transition support are in place
- Confirm teams are administering quality checks and audits to verify data accuracy
- Serve as a primary point of contact for escalations from HR Partners, COEs and other key customers
- Interview, hire and support the training of new associates
- Fairly and accurately assess performance and provide the necessary feedback and Ccach associates relative to career development
- Escalate service center concerns to Human Resources and Business Leadership in a timely, fact based way
- Lead by example and help the team maintain its fantastic culture of collaboration, positivity and customer orientation
- While the team is currently remote, expectation will be at least 60% on site following build out of new office

What You Bring to IFF
- Excellent English language skills, both verbal and written
- Bachelor’s Degree in HR or related discipline required
- At least 4 years prior experience leading an HR Shared Service function at the regional level
- In addition to Contact center experience, prior experience as an HR Generalist or HRBP capacity is strongly desired
- Track record of driving process improvements within a highly complex environment
- Excellent interpersonal communication skills
- Proven leadership competencies and ability to positively impact team morale
- Knowledge of Human Resources operations and policies
- Ability to make sound decisions in accordance with best practice and corporate policy

Why Join Us?

At IFF, we believe in unlocking the power of people through innovation, inclusion, and purpose. Join a global team where your leadership will shape the future of HR service delivery and employee experience.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

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