Digital Product Manager C13

**Responsibilities**: - Work closely with technology, delivery and marketing teams working in an agile fashion to deliver new mobile products to market - Collaborate with Technology, Digital Bank, Marketing and Finance to provide support in the development of mobile strategies. - Provide hands-on project management to lead the design, development and deployment of mobile and online banking solutions. - Assess technology trends, competitive landscape and customer device behavior and analytical trends to inform and track the best way of meeting customer needs and driving customer digital adoption and overall customer satisfaction - Manage a business development team **Qualifications**: - 6-10 years relevant experience - Bachelor’s Degree; major in engineering or technology preferred - Masters with emphasis in Strategy, Technology and/or processes preferred. - Working effectively with leaders, peers and external entities - Excellent communication skills - Analytical skills - Understanding of mobile technology, Technical knowledge of Android and iOS operating systems and APIs., Project Management Certificate - High energy, positive “can-do” attitude, and results driven. - Highly motivated self-started. Must be comfortable working in an ambiguous environment and work independently to achieve successful results. **Education**: - Bachelor’s/University degree, Master’s degree preferred - Creating product requirements to articulate desired End to End product features and functionality to technical, partner product teams, and other cross-functional teams - Owning, building and driving the customer experience with key stakeholders such as business, legal, operations and tech. - Incorporate benchmarking information from competitors as well as best practices to define best-in-class customer experience. - Build and manage high quality product roadmaps based on your vision and strategy. - Manage prioritization and trade-offs to ensure the right features are built with the right quality at the right time. - Collaborating cross-organizationally with customer support, operations, legal, compliance, risk management, engineering, user experience, QA and other functional areas, to ensure alignment with related go-to-market activities - Gathering and analyzing data to uncover opportunities to further improve the experience - Promoting data-driving decision making. - Ensuring cross-functional product team execution (with Project Manager and Engineering Manager), meeting project milestone dates, driving decisions across teams and escalating appropriately - Troubleshooting product issues and answer product questions - be the product ‘expert’ - Manage risk, drive business results, and deliver compelling capabilities to drive world class products - Addressing barriers through problem solving and coordination with stakeholders. - Gain support for your strategy and roadmap from stakeholders by writing narratives and influencing peers and senior leadership. - Creating goals and related metrics, track progress and manage through obstacles to achieve your objectives. - Communicating performance, articulating root-cause analysis and linking to specific improvement areas. - **Job Family Group**: Consumer Sales - **Job Family**: Consumer Business Development - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting