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Oracle, the world leader in Enterprise Cloud, is hiring passionate technologists in the industry as we continue to add customer-centric, world-class, leading edge, secure, hyper-scale based solutions throughout all levels of the cloud stack. Oracle’s cloud eco-system is the only complete business cloud platform on the planet, with market leading and business transforming solutions spanning SaaS, DaaS, PaaS and IaaS. If you are interested in developing solutions that ensure our world class ERP services are fast, secure, reliable and scalable then we invite you to explore the positions we have available in our group.
Career Level - IC3
Key Tasks and Responsibilities
- **Service Ownership**- You will be part of the SRE team, whose mission is the shared full stack ownership of a collection of services, with our Service Development and Operations SRE partners.
- **Ownership Scope**- You will understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of the production services you own. In partnership with your Service Development and Operations SRE partners, you will have the responsibility to ensure that services are designed and delivered to be mission critical with focus on monitoring, telemetry, security, resiliency, scale and performance.
- **Service Requirements**- You will provide direction and prioritization to service Product Management and Service Development teams to engineer and add premier SRE capabilities to the Oracle SaaS/ERP services.
- **Incident Response**- You will be the primary author of technical content for both customer and internal communications used throughout the incident response process, e.g. postmortem/root cause analysis, end-to-end repair item definition, and fixes in production.
- **Prevention**- Using data-driven incident findings, you will work on solutions that will ultimately prevent the incident/problem from arising ever again, and develop interim solutions to more quickly resolve the problem next time.
- **Service Performance**- You will work with SaaS Operations and Product Development teams to triage performance issues (both reactive and proactive). You will work with central teams to define and drive monitoring tooling and process enhancements, including identification of service metrics to enhance performance issue triage, diagnostics and improvements.
- **Service Health Reviews**- You will represent ERP Development in periodic cross-organizational service health reviews. You will help to identify patterns that influence service performance and/or reliability. You will lead efforts to eliminate process deficiencies and drive simplification into processes and procedures.
- **Automation**- Our goal is to eliminate human intervention wherever possible. You will be responsible for driving automation into our monitoring and recovery processes, code delivery procedures and issue resolution processes.
Skills and Qualifications (3 or more desired)
- Minimum of 3 years of software development and demonstrated knowledge of professional software engineering best practices for the full software development life cycle, including coding standards, code reviews, source control, build and release processes, continuous deployment and test suite development and maintenance.
- Problem solving skills with abilities in analysis, problem identification and resolution.
- Experience with enterprise system components, architecture and deployments
- Experience in deploying and running large scale online systems built on Cloud platforms such as Oracle Cloud, AWS, Azure, Google Cloud Platform and/or OpenStack
- Experience with monitoring and alerting using technologies like Prometheus, Sensu, Nagios, Kafka, Wavefront, BigPanda, DataDog, and/or PagerDuty.
- Experience with Oracle Linux, RedHat Linux, Ubuntu, Centos, CoreOS, and/or Amazon Linux.
- Experience in designing and building automated tools and solutions, including programming and data model design skills
- Hands-on with web protocols and Linux/Unix tools and architecture, from kernel to shell, file systems, and client-server protocols.
- Excellent written and verbal technical communications with technical and non-technical peers, customers and at times executive leadership.
- Proven success in contributing in a collaborative, team-oriented environment, with the ability to establish and nurture relationships at all levels.
- BS in Computer Science or related field and 3 years relevant experience.
