Project Manager

**Project Manager**

**Project Manager I
**Who we are**:
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of over 29,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

**You Are**:
UST is searching for a Project Manager who will be responsible for leading upgrades in a fast-paced, growing organizational environment. Be part of a highly specialized SRE team that works in collaboration with management, professional services, support, and vendors

**The Opportunity**:

- Analyze customer requirements, facilitate, and deliver planning to customers and the engineering team.
- Effectively collaborate with stakeholders
- Build and maintain the confidence of colleagues and customers.
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
- Maintain current knowledge of the entire VMware product line.
- Drive customer upgrades, adoption, consumption, retention, and expansion
- Work without close supervision and with a proactive, goal-oriented attitude.
- Define, adopt, and maintain processes, systems management concepts, and standards to be used in day-to-day activities
- Develop and track detailed service plans, schedules, dependencies, and critical paths Secure and assign resources per SRE service deliverables
- Clearly communicate with customers and upper management any risk areas; come up with risk mitigation plans
- Work outside business hours if required
- Cover a 24/7 rotational shift pattern if required.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

**What you need**:

- Must be a fast learner with the ability to explain SRE service management to a variety of audiences
- 2+ years of experience in project management is preferred
- Experience in leading projects in an Enterprise environment
- Strong communication, presentation, and interpersonal skills including the ability to interact, communicate, and build relationships with all levels of personnel, internal and external

**What we believe**:
We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion and to place people at the center of everything we do.

**Humility**:
We will listen, learn, be empathetic, and help selflessly in our interactions with everyone.

**Humanity**:
Through business, we will better the lives of those less fortunate than ourselves.

**Integrity**:
We honor our commitments and act with responsibility in all our relationships.

**Equal Employment Opportunity Statement
**UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.