Account Support

Overview: Responsible for the execution of the company strategy through overseeing programs

and projects such as new customer introduction (onboarding), new product introduction,

continuous improvement projects, quality projects, customer projects, and others.

Specific objectives:

- Lead end-to-end programs and projects, from concept to closure.
- Develop comprehensive project plans, timelines, budgets, and resource allocation,

ensuring alignment with client expectations and business objectives.
- Coordinate with cross-functional teams to ensure that projects are delivered on time,

within budget, and to the required quality standards.
- Identify potential risks and develop mitigation strategies, adjusting project plans as

needed to accommodate changing requirements.
- Track program and project performance and report on key metrics, providing regular

updates to clients and internal teams.
- Use data analytics to assess program outcomes and measure against predefined KPIs,

offering recommendations for improvement.
- Create and deliver project reports, presentations, and other documentation to

communicate progress and results.

3. Client Strategy and Planning:

- Work closely with clients to develop strategies that align with their objectives, creating

tailored solutions to meet their needs.
- Set and monitor account objectives, KPIs, and performance metrics to track growth and

identify areas for improvement.
- Keep up-to-date with industry trends and competitive landscape to bring valuable

insights to clients.
- Analyze client data and feedback to anticipate needs, trends, and potential risks.
- Gather insights from client interactions to inform internal product development, process

improvements, and other strategic decisions.

4. Team Leadership and Development:

- Lead, mentor, and support project teams, fostering a collaborative and high-performing

work environment.
- Provide guidance and training to team members on best practices, project management

methodologies, and client communication.
- Set clear goals and expectations, conduct performance reviews, and provide

constructive feedback.

Qualifications:
Education: 4-year degree in Business Administration, Finance, Project Management,

Engineering, or a related field. Master’s degree in finances, MBA, Project Management, or

related is preferred.

Experience: 5+ years of experience in account management, project/program management, or

a similar client-facing role, preferably in a consulting or services industry.

Certifications: PMP, IPMA C/B, Praxis Practitioner, GPM-b/s or equivalent are highly desired.

**Skills**:

- Excellent client relationship management skills and a customer-centric approach.
- Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
- Excellent communication and negotiation abilities (MUST).
- Strong project and program management skills, with experience using tools like MS

Project, Asana, Trello, or similar.
- Strong analytical and problem-solving abilities with a strategic mindset.
- Exceptional communication skills, both written and verbal, with the ability to present

complex information clearly.
- Financial acumen and experience managing budgets and forecasts.
- Ability to work cross-functionally and lead teams to deliver results.
- Strong organizational skills with an aptitude for managing multiple priorities.

Preferred Qualities:

- Industry Knowledge: Familiarity with 3LP, logistics, commerce industry.
- Problem-solving orientation: Ability to handle difficult situations and find solutions that

benefit both the client and the company.
- Strategic Mindset: Capacity for both high-level strategic thinking and detail-oriented execution

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Sueldo: A partir de $28,000.00 al mes

Beneficios:

- Horarios flexibles
- Uniformes gratuitos
- Vales de despensa

Pago complementario:

- Bono de asistencia
- Bono de productividad
- Bono de puntualidad

Tipo de jornada:

- Lunes a viernes
- Turno de 10 horas
- Turno matutino

Lugar de trabajo: Empleo presencial