Product Support Analyst

Summary

**The Opportunity**

**Hyatt Hotels Corporation seeks an enthusiastic Product Support Analyst to join our Product Support Team where you’ll join a team of four field professionals who love what they do. In this role, you will be collaborating closely with the broader Engineering Operations and Development teams where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You’ll be part of a team that is passionate about diversity, equity, and inclusion, is committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues, and guests.

**Who We Are**

At Hyatt, we believe in the power of belonging and cultivating a culture of care where our colleague’s become family. Since 1957, our colleagues and our guests have served as the heart of our business and made Hyatt one of the best hospitality brands in the world, with more than 1,500 hotel, all-inclusive, and wellness resort properties in 70 countries across six continents.

We turn trips into journeys, encounters into experiences and jobs into careers. As we continue to grow—we never lose sight of what’s most important: People.

**Why Now?**

We are in a time of extraordinary transformation. Passion for personal travel combined with the explosive growth of global business has underpinned our growth for years. Hyatt is at the epicenter of the evolution of travel—and we are looking for passionate changemakers to be a part of our journey. At the heart of Hyatt is our shared belief that hospitality is more than just a job—it’s a career for people that care.

**How We Care for Our People**

Wellbeing is the ultimate realization of our purpose — we care for people so they can be their best. We believe this focus on our colleagues is the key to our success and we’ve earned a place on Fortune’s prestigious “100 Best Companies to Work For®” for the last nine years.

We’re proud to offer exceptional corporate benefits which include:

- Annual allotment of free hotel stays at Hyatt hotels globally.
- Flexible work schedule and location.

**Our Commitment to Diversity, Equity, and Inclusion**

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from who we hire and develop, organizations we support, and who we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

**Who You Are**

**The Role**

A Product Support Analyst establishes quality customer service by promoting timely and accurate validation, assignment, and resolution of software support issues.

This role performs operational management tasks including monitoring, performance reporting, and restoration of software production environments.

A Product Support Analyst also provides third-level support to internal and external business customers.

Some of the roles and responsibilities are listed below:

- Collaborate with 3rd-party inventory suppliers to identify root causes of issues.
- Monitor and restore applicable production environments.
- Research and resolve data anomalies.
- Generate on-demand defect reports and scorecards.
- Understand and work within key service levels and KPI targets that measure system performance.
- Demonstrate a commitment to Hyatt core values.

**Qualifications**:
Experience Required:

- 2+ years of product support experience within the travel industry

Experience Preferred:

- Bachelor’s degree in Computer Science or related field; or two or more years of experience in a product support role within the travel industry.
- Knowledge of ITSM Change Management and Problem Management best practices.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

**We welcome you**: